Cannot open WORD program

[GB]

I have a window vista, clicked on start program to active the Window 2000
Word, I have been trying for the past hour, it keeps saying the program is
not responding. I have a document saved on my desktop, it keeps saying
"requesting virus scan" but the doc would not open. Please help!

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm or
http://support.microsoft.com/kb/921541

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

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Graham Mayor - Word MVP


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