Cannot print any Word docs after upgrading to OS X 10.4.9

A

Andrew

After upgrading my Mac to OS X 10.4.9, Microsoft Word 2004 will not
print any docs. I can print from other programs without a problem. I
get the following error message: "WORD cannot print due to a problem
with the current printer. Make sure you have a printer selected in the
Print Center. You may need to print again or adjust your printer
settings." I have the printer selected and have made the adjustments
to the settings. I have repaired permissions on my Mac, reloaded the
print drivers, and rebooted a couple of times to no avail. Any
assistance or suggestions would be greatly appreciated. Thank you.
 
E

Elliott Roper

Andrew said:
After upgrading my Mac to OS X 10.4.9, Microsoft Word 2004 will not
print any docs. I can print from other programs without a problem. I
get the following error message: "WORD cannot print due to a problem
with the current printer. Make sure you have a printer selected in the
Print Center. You may need to print again or adjust your printer
settings." I have the printer selected and have made the adjustments
to the settings. I have repaired permissions on my Mac, reloaded the
print drivers, and rebooted a couple of times to no avail. Any
assistance or suggestions would be greatly appreciated. Thank you.
That's not too clever is it?
I tried to replicate your problem and found that a few of my home grown
macros would no longer execute. But it did print. (A *very* rude
message about quality control at certain very large American companies
based at various latitudes on the Pacific coast of the USA)
Fortunately, on quitting Word and restarting it, my macros came back
<The following space originally contained further rude comments about
quality control in the software biz generally>




Now that I have retrieved the toys from my pram, might I suggest
chopping the problem in half?
What happens when you choose any printer?
What happens when you print to PDF with "any printer"
If you do get a PDF, will that print OK on your chosen printer?

After that, try the general troubleshooting folk remedies at
http://word.mvps.org/Mac/WordMacHome.html

In particular, look at the recipes for junking your normal template and
preferences.

You have my sympathy. It really really pi***s me off when software
update x borks application y. Doesn't anybody have pride in their work
any more?

(I'm back trying to re-hack iSync to support my mobile phone after
putting the 10.4.9 update on, which might explain the pH of these
remarks.)
 
P

Phillip Jones, CET

has anyone tried going to printer utility deleted their printer then
added it back. where this the last major upgrade to 10.4. Its possible
they changed the driver file for the printer. I am just guess though.

Guy,

I'm having the exact same issue. Any progress?

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A

Andrew

has anyone tried going to printer utility deleted their printer then
added it back. where this the last major upgrade to 10.4. Its possible
they changed the driver file for the printer. I am just guess though.

I have deleted the printer from the print utility menu and added it
back on. Repaired permissions, reloaded drivers, rebooted numerous
times. I spent the entire day troubleshooting after upgrading to the
new OS X10.4.9 update (which I assume might have caused this issue.)
I have the drivers on the CD that came with my printer and even went
to the manufacturer's website to see if there were any updated drivers
available. I'm still having the same problem. Same error message. I'm
able to print from other programs but now I realize that I cannot
print anything in the Microsoft Office 2004 for Mac (i.e. Excel,
Entourage, and Powerpoint). The temporary fix that I have been using
is uploading my docs to Google Docs & Spreadsheets and printing them
up from there.

Info
Printer: Canon Pixmia MP450
Driver Version: 4.1.9
PPD File Version: 1.0

Computer:
2.0 GHz Macbook Intel Core Duo
OS X 10.4.9
1GB Ram

Software:
Microsoft Office 2004 for Mac

Regards,
Andrew
 
C

CyberTaz

Suggest you try this approach in this order:

1- Download the combo updater from Apple & reapply it:

http://www.apple.com/support/downloads/macosx1049comboupdateintel.html

2- You mention nothing about your Office update status, so I also suggest
you (re)apply the 11.3.3 followed by 11.3.4 Mac Office Updates available
here:

http://www.microsoft.com/mac/downloads.aspx

3- Run Apple's Disk Utility - Repair Disk Permissions after the updates.

4- Restart your Mac - and do so *at least* once per week. Don't be duped by
the common misconception that just because it's a laptop that it can simply
be allowed to sleep/hibernate with no ill effects. There's a lot of "house
cleaning" that goes on during shutdown & startup processes.

4a.- Same thing for your apps - if not using them Quit them. Don't let them
mill about in the background. They need to be restarted periodically in
order to "renew their spirit" if nothing else:)

If this doesn't resolve it I recommend you start a *new* thread stating all
particulars - including what you mean by "same message" - This is a hijacked
thread that started prior to the release of 10.4.9, which means it is an
entirely different set of circumstances... By posting to it you're lucky if
someone even realizes your query is here. Even though it may "seem" to be
the same. That original thread has been broken & very few will take the time
to research it to find out what its content may have been.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
E

Elliott Roper

CyberTaz said:
Suggest you try this approach in this order:

1- Download the combo updater from Apple & reapply it:

http://www.apple.com/support/downloads/macosx1049comboupdateintel.html

2- You mention nothing about your Office update status, so I also suggest
you (re)apply the 11.3.3 followed by 11.3.4 Mac Office Updates available
here:

http://www.microsoft.com/mac/downloads.aspx

3- Run Apple's Disk Utility - Repair Disk Permissions after the updates.
Be aware that Microsoft uses a non-standard installer that does not
leave the traces (BOM files) that Repair Permissions expects. That
almost certainly means that Repair Permissions will do nothing for your
Office problems. If you believe that Microsoft's installer/updater is
not a good Macintosh citizen and there is plenty of evidence to
indicate that this may be so (think fonts), Repair Permissions
potentially undoes the damage that the Microsoft installer did to your
*other* applications.
For the record, I have never found evidence that is is evil in this way.
4- Restart your Mac - and do so *at least* once per week. Don't be duped by
the common misconception that just because it's a laptop that it can simply
be allowed to sleep/hibernate with no ill effects. There's a lot of "house
cleaning" that goes on during shutdown & startup processes.
With respect Bob, there is plenty of evidence that is not really
needed. This lappy runs between OS X updates without ever being shut
down. Most of the janitorial work occurs at 0300, so leaving it awake
overnight once or twice per week is a good idea. If you want to sleep
it every night, then there are a few pieces of shareware, MacJanitor is
one, that will run the overnight cron job cleanups at more sociable
hours. The one task that occurs over a reboot is cleaning up your swap
files. That will only be useful if you are chronically short of memory.
Most of the good word will occur over a log-out log-in cycle. As soon
as a swap file is holding no useful swapped out fragments of programs,
(more or less) it is deleted. Logging out does a good job of achieving
this, but rebooting does get rid of the lot in one glorious sweep.
4a.- Same thing for your apps - if not using them Quit them. Don't let them
mill about in the background. They need to be restarted periodically in
order to "renew their spirit" if nothing else:)
OK, I note the smiley, but you *are* teetering on the edge of cargo
cult computer science here Bob. What *does* happen is that lots of
programs running simultaneously on a memory starved machine will cause
that parking lot called your swap files will get full and tangled. In
practice, there is very little advantage in quitting well written
programs. One with a memory leak, that is one that does not neatly
clean up its working memory, is best restarted often, if not avoided
completely. There is no widespread knowledge of Office programs going
feral in that way.

Having written that, I gotta admit you are right Bob. But you
oversimplified to the extent you reached a partially wrong conclusion.Heh! That is a neat way of stirring the 'Softies up. What happens when
you print to PDF than print the PDFs from Preview? If that works, it
puts most of the blame on Word doesn't it?
 
C

Clive Huggan

With respect Bob, there is plenty of evidence that is not really
needed. This lappy runs between OS X updates without ever being shut
down. Most of the janitorial work occurs at 0300, so leaving it awake
overnight once or twice per week is a good idea. If you want to sleep
it every night, then there are a few pieces of shareware, MacJanitor is
one, that will run the overnight cron job cleanups at more sociable
hours. The one task that occurs over a reboot is cleaning up your swap
files. That will only be useful if you are chronically short of memory.
Most of the good word will occur over a log-out log-in cycle. As soon
as a swap file is holding no useful swapped out fragments of programs,
(more or less) it is deleted. Logging out does a good job of achieving
this, but rebooting does get rid of the lot in one glorious sweep.
OK, I note the smiley, but you *are* teetering on the edge of cargo
cult computer science here Bob. What *does* happen is that lots of
programs running simultaneously on a memory starved machine will cause
that parking lot called your swap files will get full and tangled. In
practice, there is very little advantage in quitting well written
programs. One with a memory leak, that is one that does not neatly
clean up its working memory, is best restarted often, if not avoided
completely. There is no widespread knowledge of Office programs going
feral in that way.

Having written that, I gotta admit you are right Bob. But you
oversimplified to the extent you reached a partially wrong conclusion.

<snip>

Does all that mean Bob doesn't get a tick for recommending a re-start at
least once a week, O Maestro?

I find (and have always found in OS X) that with intensive use of Word on
long documents for say 4-5 days, I see signs of computerly arthritis (mainly
slow operation in Word; can't quite remember the others right now, given
that I'm in jetlag). What causes it I don't know. I have Macaroni installed.
If I shut down then start, it becomes sprightly again.

I have until now consoled myself by thinking that I'm benefiting from
empirical observation, not superstition, without knowing *exactly* what's
causing it.

Go on, Father Ted, go on ... illuminate me so I can replace
confidence-through-ignorance with self-doubt-through-knowledge. ;-)

Cheers,

Clive
=======
 
M

Mammen

Andrewwrote
"WORD cannot print due to a proble
with the current printer. Make sure you have a printer selected i th
Print Center. You may need to print again or adjust your printe
settings."
I have exactly the same problem, and get the same error message. I'v
tried downloading the combo update instead of the 10.4.8->10.4.
(delta) that Software Update had fetched. And unfortunately I stil
get the same message. :


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J

John McGhie [MVP Word, Word Mac]

Yes. Which of the recommended methods in this thread have you so-far
applied?

Cheers

--

Please reply in the group. Please do NOT email me unless I ask you to.

http://jgmcghie.fastmail.com.au/

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]
 
J

Jon Bean

Andrew, have you had any luck? I discovered today that Word won't print for
me either. Noticed too that I cannot print to PDF either. Right now I'm
using NeoOffice and, as you've probably discovered, it and my other programs
print just fine. Haven't tried Exel yet.
Regards,
jon
 
J

Jon Bean

Andrew, I've encountered the same issues with my iMac duoCore2. None of the
Office programs will print. PDF will not print using the MAC print routine.
I believe I've confirmed the source of the problem, it's Mr. Gates and his
PC nerds in Redmond.

I just updated my MacBook to .4.9 and now it won't access the printer either.


It is definately a software issue. The error message you have described
appears whether or not the printer is connected.

At the Genius Bar the tech tried to connect the Apple Store printer and got
th same message.

Does anyone out there have a clue as to how to repair this mess short of
reinstalling Office?

I can't believe this is an isolated brain cramp.

Thanks,
Jon
 
J

John McGhie

Hi Brett:

Sorry, but you have picked up a thread from two years back on a service that
steals our content to sell their own advertising.

Things have moved on a LOT since March 2007!!

Please come back in via the real source:
http://www.officeformac.com/ProductForums/Word/[email protected]@

Please post a new question, and make sure that the version information it
asks for is all up-to-date, and then we may bed able to help you.

Cheers


hi there did you get this resolved?

Its just started on mine mac for no reason

url:http://www.ureader.com/msg/15922517.aspx


--

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 

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