Cannot Print Outlook Headers when upgraded to IE7

[CL-Irct]

There are numerous discussions posted regarding many people not being able to
print headers from their e-mail messages with Outlook & Outlook Express after
upgrading to the new Internet Explorer 7. I am reposting this under a new
subject, which may tie things together for other people, and hopefully get
someone from Microsoft to understand the importance of this issue. To get a
full understanding of this issue, you need to look through the various
different postings where the subjects are mentioning problems printing
headers.

I personally am using Microsoft Office Outlook 2003 SP2, on an HP desktop PC
(Win XP Pro), and having problems printing SOME email headers on an HP Color
LaserJet 2600n and sometimes on a Lexmark Optra T610 (and others). I
recently upgraded from IE6 to IE7 prior to having this issue.

Here's a little added confusion to this issue. In one of the other
Discussion Groups (sorry I don't remember which one - could have been an
Outlook Express one?), there were similar postings. One person thought it
had to do with HP printers, and recommended updating the driver. So, I
called HP and worked with a tech for 30+ minutes. We deleted the old printer
and added the most recent software. Here's what happened:

When the HP (Color LaserJet 2600n) was set as my default printer, my
documents seemed to print fine with the header. I could print HTML emails
from the "File - Print" option with the message open OR from the printer icon
when previewing the message. When I changed my default printer to another
printer, the header didn't print in the HTML emails.

But this is not an "ALWAYS works" case. I had ONE email (that I am aware
of), that would not print the header, regardless of which printer (the HP or
another one) was chosen.

The best I can tell is that THIS ISSUE IS AN IE7 BUG and Microsoft needs to
find an answer. Hopefully someone at Microsoft reads these emails. And I am
going to repost this under a new heading to make sure it is seen.

 

[Derek Smalls]

CL - is it worth re-posting this message, flagged as a "suggestions for
microsoft" rather than an "unanswered question"? Maybe more chance it will
get noticed by Bill's mob

DS

 

[Chris Rock]

I have a Dell OPTIPLEX GX280 running Windows XP Professional and IE7 Version
7.0.5730.11 with an HP Deskjet 6122 attached. With this configuration, I have
had one instance of printing an HTML formatted email where the normal header
information did not print. The body of this email was an Excel sheet emailed
from Excel via the Send To Message Recipient (sheet as message body) menu
option. Nine other emails of the exact same format (employee time sheets)
sent in the same manner printed as expected with all the usual header
informaton - my account, From, Sent, To, Subject.

I recently installed a Canon PIXMA MP530 Multifunction Printer on a Motion
LE1600 Tablet PC running Windows XP Proffessional Tablet Edition and the same
IE7 Version I have on my Dell desktop. When I print the same emails mentioned
above from my Canon printer connected via USB to my Motion docking station,
NONE of them will print with the header information. I can't find anything
different in the basic printer setup between the two printers to be causing
this. Both computers also use MS Office 2003.

My situation does not point to an IE7 problem since both computers are
running it.

Sure wish I could figure this out.

 

[CoFSM]

I just called MS Support and they blew me off on the same problem. I
have a domain with all clients running XP Pro SP2, Office 2003 SP2 and
have been upgraded to IE7. Across the board, if the email is in html
format the header information will not print. If I edit the message and
change it to text format, the header information prints without a
problem. All users are printing to a mix of HP 4000, 4250's running
PCL5e drivers. The problem definitively arose after the IE7 upgrade. A
roll back to IE6 clears the problem.

Lets all hope that someone at MS actually reads these forums.

The costumer support rep supervisor gave me a postal address (WTF!) to
report the bug to. Guess those internet tubes over at Redmond get a
little clogged sometimes with people trying to send valid bug reports
to.

 

[Bob Mgr]

I too have the same problem after upgrading to IE7. W are in a small
office
network using multiple printers. The problem is clearly not a printer
issue
but rather limited to either MS 2003 Office Outlook or IE7. The headers
sometimes show but usually are missing if replied. forwarded or copied &
pasted.

I've got a user with this problem in Windows 2000, so it's not just IE7.
However it seems uninstalling IE7 did solve it for some people.

 

[Charlotte Howard]

I also have come across this issue, in a small office of 30 users. We use
Outlook 2003 SP 2, Windows XP Pro 2002 SP2 and Windows Server 2003. We
mainly have HP PCs and Printers, though there are one or two other
manufacturers, namly Dell and Canon.

This has only been an issue since the rollout of IE7 to end-users.

I have given out work-arounds - mainly setting the top and botton margins to
zero, but this has to be done each time an email is printed as the fix does
not stick.

I sincerely hope that a working fix is released soon.

Charlotte

 

[Mad King Soup]

You can also change a setting in Internet Explorer 7 to fix this
problem.

Open Internet Explorer
Go to Tools ... Internet Options ... Advanced
Scroll down to the Printing Section
Tick the box to Print background colours and images

Can anyone confirm this allows you to print in Outlook without all the
shrinking/fitting-to-page? I've removed IE7 from my system pending a
fix so I can't check myself...

 

[celiosilva]

Hello,

I did exacly what you told but, did not work, any more ideias?


I am desperate!