Cannot read messages sent via Outlook using Windows Mobile

[Assoc. Professor Greg Skilleter]

I access my email when travelling without my laptop using an iMate JasJam
smartphone, set up to synchronise via the Telstra (Australia) 3G network,
with my work Exchange server. This all works perfectly including Active
Push. The only problem I have though is any emails I send from the smart
phone cannot be read on Entourage. The messages are fine if viewed on
Outlook on a Windows machine but if viewed I Entourage the message is
transcribed into a series of what appears to be random alpha-numerics. An
example is provided here:

X-MIMEOLE: Produced By Microsoft Exchange V6.5
Received: from 130.102.6.20 ([130.102.6.20]) by UQEXMB1.soe.uq.edu.au
([130.102.4.221]) with Microsoft Exchange Server HTTP-DAV ; Wed, 19 Sep 2007
04:58:59 +0000
MIME-Version: 1.0
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: base64
Content-class: urn:content-classes:message
Subject: RE: Experimental Design
Date: Wed, 19 Sep 2007 14:58:16 +1000
Message-ID: <[email protected]>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-topic: Experimental Design
Thread-index: Acf6ecqe+yfv790sR++lhHc9/17rkw==

PCFET0NUWVBFIEhUTUwgUFVCTElDICItLy9XM0MvL0RURCBIVE1MIDMuMi8vRU4iPg0KPEhUTUw+
DQo8SEVBRD4NCjxNRVRBIEhUVFAtRVFVSVY9IkNvbnRlbnQtVHlwZSIgQ09OVEVOVD0idGV4dC9o
dG1sOyBjaGFyc2V0PXV0Zi04Ij4NCjxNRVRBIE5BTUU9IkdlbmVyYXRvciIgQ09OVEVOVD0iTVMg
RXhjaGFuZ2UgU2VydmVyIHZlcnNpb24gNi41Ljc2NTIuMjQiPg0KPFRJVExFPlJFOiBFeHBlcmlt
ZW50YWwgRGVzaWduPC9USVRMRT4NCjwvSEVBRD4NCjxCT0RZPg0KPCEtLSBDb252ZXJ0ZWQgZnJv

I have just reproduced the first few lines here, the message continues in
the same vain for about another 25 lines.

I cannot find any settings within Entourage to allow the message to be
translated properly. This is only a problem when reading a message sent via
Outlook on Windows Mobile. Any suggestions about how to solve this would be
great ­ it is a pain to have to boot up a Windows machine to check messages
sent while on the road.

I am using Entourage 2004 version 11.3.6 (070618)

Thanks, Greg

 

[Mickey Stevens]

This is a known issue, documented here:
<http://support.microsoft.com/?kbid=926521>

Hopefully, it will be addressed in a future update.

I access my email when travelling without my laptop using an iMate JasJam
smartphone, set up to synchronise via the Telstra (Australia) 3G network, with
my work Exchange server. This all works perfectly including Active Push. The
only problem I have though is any emails I send from the smart phone cannot be
read on Entourage. The messages are fine if viewed on Outlook on a Windows
machine but if viewed I Entourage the message is transcribed into a series of
what appears to be random alpha-numerics. An example is provided here:

X-MIMEOLE: Produced By Microsoft Exchange V6.5
Received: from 130.102.6.20 ([130.102.6.20]) by UQEXMB1.soe.uq.edu.au
([130.102.4.221]) with Microsoft Exchange Server HTTP-DAV ; Wed, 19 Sep 2007
04:58:59 +0000
MIME-Version: 1.0
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: base64
Content-class: urn:content-classes:message
Subject: RE: Experimental Design
Date: Wed, 19 Sep 2007 14:58:16 +1000
Message-ID: <[email protected]>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-topic: Experimental Design
Thread-index: Acf6ecqe+yfv790sR++lhHc9/17rkw==

PCFET0NUWVBFIEhUTUwgUFVCTElDICItLy9XM0MvL0RURCBIVE1MIDMuMi8vRU4iPg0KPEhUTUw+
DQo8SEVBRD4NCjxNRVRBIEhUVFAtRVFVSVY9IkNvbnRlbnQtVHlwZSIgQ09OVEVOVD0idGV4dC9o
dG1sOyBjaGFyc2V0PXV0Zi04Ij4NCjxNRVRBIE5BTUU9IkdlbmVyYXRvciIgQ09OVEVOVD0iTVMg
RXhjaGFuZ2UgU2VydmVyIHZlcnNpb24gNi41Ljc2NTIuMjQiPg0KPFRJVExFPlJFOiBFeHBlcmlt
ZW50YWwgRGVzaWduPC9USVRMRT4NCjwvSEVBRD4NCjxCT0RZPg0KPCEtLSBDb252ZXJ0ZWQgZnJv

I have just reproduced the first few lines here, the message continues in the
same vain for about another 25 lines.

I cannot find any settings within Entourage to allow the message to be
translated properly. This is only a problem when reading a message sent via
Outlook on Windows Mobile. Any suggestions about how to solve this would be
great ­ it is a pain to have to boot up a Windows machine to check messages
sent while on the road.

I am using Entourage 2004 version 11.3.6 (070618)

Thanks, Greg