Cannot receive messages

[BenH]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Email Client: pop

All of a sudden, I cannot download my messages. I can still send, but cannot receive. When I go to web based Gmail, I see I have received messages, but they don't download into Entourage. The e-mails do not contain large files, I have tried the option of downloading all e-mails from the server, and the allow online access box is unchecked. Any suggestions?

 

[Diane Ross]

All of a sudden, I cannot download my messages. I can still send, but cannot
receive. When I go to web based Gmail, I see I have received messages, but
they don't download into Entourage. The e-mails do not contain large files, I
have tried the option of downloading all e-mails from the server, and the
allow online access box is unchecked. Any suggestions?

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

You can watch the communication between Entourage and Gmail with one of the
network applications. This might tell you want is going wrong.

Test your network with tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Another application I ran into recently that does the same thing but has a
different interface.

EavesDrop....Let it capture some stuff then double-click any of the lines of
text in the main window to see more detail.

<http://www.baurhome.net/software/eavesdrop/index.html>