Cannot Reply To certain recipients

[frog50]

I am using Outlook 2003. When I click on Reply To for certain recipients, I
get an error message from my Norton AntiVirus scanner that the recipient has
been rejected. I checked with Norton and they tell me it is an Outlook
problem. I have no problem with other recipients, just only two. I checked
the outgoing authentification box, but this did not do anything. Is there
more to authenticating the outgoing server than just checking the box?
Should I be looking at the two recipients computers for a setting? These are
all networked within one building, and all run WinXP,SP2,Office/Outlook2003.
There are no problems with Reply To with other network recipients.

 

[Diane Poremsky [MVP]]

why are you using Norton to scan your email? its not necessary on outgoing
email.

when do you get the message? as soon as you hit Reply button or when you try
to send it?

 

[frog50]

I can uncheck the outgoing scan from Norton.
I get the message as soon as I hit the Reply To button, but on occasion, it
does actually go through. This is an annoying problem that does not happen
all the time.

 

[Diane Poremsky [MVP]]

are you sure that Norton is throwing up the error? Norton should not be
checking the mail that earlier in the process.

is there something with the affected addresses - non-standard symbols etc -
that could be triggering it?

are you using word as the email editor? what addins arte installed in word
and outlook?

 

[frog50]

Yes, Norton is the carrier of the error message, however, it does take a
several seconds before it appears.
As to the affected address. If I send a message directly, there is never a
problem with it going through.
Microsoft Word is the email editor. There are no add-ins in either Word or
Outlook.

I was reading about scanpst.exe. I tried to run this, but I was unable to
select a .pst file. If you know how to do this, can you give me explicit
instructions on how to select the files? I clicked on Outlook, but the
message read that it is not a .pst file and therefore could not scan any
files. Do you think this might help?

 

[Diane Poremsky [MVP]]

what type of email account do you have?

I don't think the error is from the pst - if Norton is kicking it up, you
need to disable email scanning.

 

[frog50]

I don't understand. Why type of email account do you have? We have Outlook
as is automatically part of Office 2003.

We have disabled email scanning from Norton, plus various other suggestions
from them. They have told us that it is not a Norton probem. Also, if it
were a Norton problem, it would affect all emails the same.
Do you think there is a problem at the recipient computer instead of this one?

 

[Diane Poremsky [MVP]]

Are you using Exchange server, POP3 or IMAP account?

It's possible the sender has a malformed address in the from field so when
you hit reply, the address that comes up is not a valid email address
format.

 

[frog50]

I am using POP3. What exactly is a malformed address?
What about the scanpst.exe?

 

[Diane Poremsky [MVP]]

a malformed address is one that is not a valid email address. It may be as
simple as the address containing invalid characters - common mistakes are
"name @domain.com" or "name2domain.com" or "[email protected]"
http://www.thefreedictionary.com/malformed
http://en.wikipedia.org/wiki/E-mail_address

I don't think scanpst will help you with this problem - but if you want to
use it, you need to make sure you are selecting the pst with outlook closed.
Go to File, File management and get the location of the pst then close
outlook. Make sure scanpst is looking in that location.
http://www.slipstick.com/problems/scanpst.asp



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[frog50]

Hi Diane, thanks for hanging in there for me. This is what I did today to
fix the problem.
I went to the recipient's pc and checked the "From" box; then I unchecked
it; I entered the "From" address; then I left it out. Each time I made a
change, I tested it. Nothing changed. The message continued to pop up.
Sometimes the "reply to" message came through anyway, and sometimes it did
not.

I also went to the Advanced Tab in the email set up screen and entered the
recipient's email address in the secondary "send to" box. Still nothing
changed.

I very carefully verified the email address, but everything was OK here.
Any more suggestions?