Cannot resize Word window

[Amedee Van Gasse]

Hello,

One of our users is experiencing the problem described in
http://www.velocityreviews.com/forums/t206992-cant-resize-word-window.html
That article doesn't give a solution.

Some more detail:
Windows XPsp2
Office 2003.

User has 2 screens (laptop + external screen).
He wants to move the Word window from screen 1 to screen 2. To do
that, you have to resize the window (not maximize) and drag it from
screen 1 to screen 2.

(Almost) every window in Windows has 3 buttons in the top right
corner:
* minimize: hides the window to the task bar
* resize (when the window is maximized) / maximize (when the window is
not fullscreen)
* close

For this particular user, and only for the Word application, not for
any other user nor for any other application for this particular user,
with any Word document, the user experiences the following (and I
witnessed this via VNC):
* minimize works as expected
* resize behaves like minimize
* close works as expected

As a result, the user is unable to drag his Word application to his
second screen. This problem is not mission critical, but I can imagine
that the user finds it annoying.

Except for a repair/reinstall of Office (standard procedure by our
first level support before they pass the case on to me), what else can
you advise me? In all my years of experience with Word, I have never
experienced such a problem.

 

[Jay Freedman]

Hello,

One of our users is experiencing the problem described in
http://www.velocityreviews.com/forums/t206992-cant-resize-word-window.html
That article doesn't give a solution.

Some more detail:
Windows XPsp2
Office 2003.

User has 2 screens (laptop + external screen).
He wants to move the Word window from screen 1 to screen 2. To do
that, you have to resize the window (not maximize) and drag it from
screen 1 to screen 2.

(Almost) every window in Windows has 3 buttons in the top right
corner:
* minimize: hides the window to the task bar
* resize (when the window is maximized) / maximize (when the window is
not fullscreen)
* close

For this particular user, and only for the Word application, not for
any other user nor for any other application for this particular user,
with any Word document, the user experiences the following (and I
witnessed this via VNC):
* minimize works as expected
* resize behaves like minimize
* close works as expected

As a result, the user is unable to drag his Word application to his
second screen. This problem is not mission critical, but I can imagine
that the user finds it annoying.

Except for a repair/reinstall of Office (standard procedure by our
first level support before they pass the case on to me), what else can
you advise me? In all my years of experience with Word, I have never
experienced such a problem.

It's possible that the resized Word window really is not minimized, but is
positioned so far off the screen that it isn't visible.

Try this: Open the Word window and one other program window such as Notepad,
with both of them set to resize. Right-click the task bar and choose one of the
tiled options. That should force each of the windows to take half the screen.
Then you can close the other program and size/position Word as needed, and that
should persist through system shutdowns.

 

[Amedee Van Gasse]

It's possible that the resized Word window really is not minimized, but is
positioned so far off the screen that it isn't visible.

Try this: Open the Word window and one other program window such as Notepad,
with both of them set to resize. Right-click the task bar and choose one of the
tiled options.  That should force each of the windows to take half the screen.
Then you can close the other program and size/position Word as needed, andthat
should persist through system shutdowns.

Jay,
Occams Razor strikes again...
I don't know if this solves the problem, because I didn't get that
particular user on the line.
But I explained it to his collegue and he will pass the message.
Anyway in a few days he will move to another site, with a different
pc.

Thanks anyway!