Cannot Run Outlook in User Mode

[Mark]

Thanks in advance.

Our company runs our XP desktops with users having only User level
access, and use runas for 85-90% of our changes to the workstations.
One workstation has had the registry changed without a backup (dumb)
and now it will not run Outlook in User mode as it used to do. The
rest of MS Office 2003 appears to work fine in User mode, and the
problem disappears when the user is added to the Administrator's group
on the local machine.

We have attempted to fix the problem by uninstalling and reinstalling
Office with no success. I also setup audit failures in the registry,
but I am getting ambiguous results. I attempted adding the user and
the built in User's group with full control to the keys that we listed,
but again no success.

I suspect that some MAPI key or some other key that is not specifically
a part of Office had permissions changed. Does anyone know which key?
Barring that, does anyone have a solution other than wiping the machine
and starting from scratch?

Mark Simmerman
Napa, California

 

[K. Orland]

Hi Mark
Have you tried opening Outlook with the /clean profile, /cleanreminders,
and/or the /cleanfreebusy switches? Or run a detect and repair from the Help
menu?

 

[Mark]

Hi Kathleen,

I forgot to mention that Detect and Repair failed (as well as a
superset action uninstall/reinstall), and your switches include safe
mode fail to open Outlook. I know this is registry corruption of
permissions somewhere, and I do not believe that switches can allow for
that. Thanks for the thoughts.

Mark

 

[K. Orland]

The /cleanprofile switch removes invalid profile keys and recreates default
registry keys where applicable, if you wanted to try it.

 

[Mark]

Nope. I tried it as a regular user, and it would not run outlook at
all. I then added the user to the administrators group, and the switch
obviously did something, because it reprompted for the user profile. I
then took the user out of the admin group, and after re-logging on
outlook would not run with or without the switch.

Thanks Kathleen.

Does anyone know where in the registry and what kind of key is required
to restore user mode functionality?

Mark Simmerman
Napa, California