Cannot save an attachment from email

[jmanuel]

Having problems trying to save attachments from an email, such as word
document or pdf to a shared network drive. Is it because of the connection to
the share network?

Outlook 2003 SP2 on an XP machine.

 

[K. Orland]

What happens when you try? Is there any error message?

 

[jmanuel]

No errors show up, it just hangs and takes awhile to get to the shared
network drive. And then the user can't do anything else because it's focused
all it's process/resources for Outlook.

 

[K. Orland]

If the mapped drive has been inactive for awhile, this is likely the reason
for the behaviour. Are the drives deleted & remapped everytime the user logs
in and executes a login script?

 

[jmanuel]

I believe so. That is one of the first things I will check once more this
afternoon. It happened before and the resolution was that an shared drive was
pointing to the wrong server we no longer used. And the N.Admin made sure to
update the script that loaded the shared network drives.

When you say inactive for awhile, meaning the user hasn't accessed it in a
few hours/day or are you refering to being inactive as no longer in use?

 

[K. Orland]

If you view the mapped drives via Windows Explorer, it would have a red X
over the drive icon. Not an inactive drive that doesn't exist anymore but one
that has not been used for a period of time.

 

[jmanuel]

Went on the user's laptop today and it worked fine...weird?!