Cannot save Customized Toolbar and Auto Text

[Rob]

After upgrading an application on my client's workstation I had to delete
the normal.dot due to corruption. After I did this it now created a
normal.dot template in a template folder located on a network share. I
tried to repath the template folder path in Options in Word but it keeps
looking at this network version (repathed user and workgroup templates).
The problem with that is apparently other workstation also have a similar
problem so more than one workstation is using this network version of the
normal.dot. Since multiple wksts are using this template it is locked from
saving changes and any template changes are reverted back to default on
startup. Is there anyway I can force this workstation to point to a locate
normal.dot but also have a network template path for other templates. Is
there maybe a registry setting i can override?

thanks

rob bartley
MCSE
TimeMatters AIC
iMIS Solutions Provider
Timeslips Certified Consultant
Peachtree Certified Consultant
Tristar Data Systems

(e-mail address removed)

 

[Terry Farrell]

Rob

Paths are stored in Tools, Options, File Locations tab. Don't use mapped
drives for network paths: always use UNC paths or Word won't work correctly.
The normal.dot is held on the local drive at Documents &
Settings/Username/Applications/Microsoft/Templates. It should not be
anywhere else and if there is a normal.dot on the server where the Workgroup
Templates are stored, it will bugger up everyone's Word too. Delete it.