cannot save Excel 2010 files to network drive

[SeanOc]

Customer cannot save Excel 2010 files to network drive. I set the
network drive as a trusted location and it still does not work.

Thanks,

Sean

 

[Clif McIrvin]

Customer cannot save Excel 2010 files to network drive. I set the
network drive as a trusted location and it still does not work.

Thanks,

Sean

What is the specific error message your customer is seeing?

Can the customer save Notepad files to that network drive? (IOW, does
the customer have network permissions to create files on that network
share?)

 

[Bruce Sinclair]

What is the specific error message your customer is seeing?

Can the customer save Notepad files to that network drive? (IOW, does
the customer have network permissions to create files on that network
share?)

... and then check if they can save the XL file elsewhere. I've seen some
very odd error messages (and a lack of them too ) if the disk is full.
Perhaps they have no disk allowance on the network ?

 

[aubrey.van.der.westhuizen]

We have a user who is not able to “Save as” to his network drives.

The user has Microsoft Office Professional Plus 2010 Version 14.0.6023.1000

The user can create a new file on the network drive by right clicking and selecting new excel file, then the user is able to open the file edit it andthe click save.

When the user is browsing for his network drives in Excel > “Save as” none of them is showing up.

The user is able to save xlsx documents to the C drive without any issues.

The user is able to see the network drives and use the “save as” optionin all other Microsoft Office applications (e.g. Word and PowerPoint).

We have tried to run Office repair, run excel as a different user, run excel in Safe mode and change the save name to “1.xlsx”.

Error message.

Try one of the following:

Make sure the specified folder excists.
Make sure that the folder is not read only.
make sure the file name contains only valid caracters.
make sure the file name does not contain more than 218 caracters.



Please assist me...