Cannot save files on NAS. Allows creation but not modification. Tiger problem?

[aarondown]

We are running Mac OSX (Tiger) and Mac Office 2004 (latest update) on a
Mac Network, connected to a QNAP 110 Network Attached Storage (NAS).

I create a Word Document and save it to the NAS, this works fine. I
make changes and save it again, it says 'Word cannot complete the
operation because too many files are open." I don't have any other word
documents open at this time.

Please help! I am currently having to save locally and transfer all
files at the end of the day!

 

[Beth Rosengard]

Hi Aaron,

From a previous post by John McGhie:

------------------------
Check that your user home folder is not on the same server as a mounted
server.

If it is, when Word plays up, unmount your home folder. Word will then
complete the save.

It appears that in OS 10.4.2, the server locks a file in the user's home
folder TWICE, once along the home folder path, and again along the mounted
path. When Word tries to Save, the server rejects the write operation
because it reports that the file is locked for edit along the other path.

This will not apply to all users, and is more prevalent if the server is
mounted by SMB or AFB
-------------------------

I completely don't understand server issues myself, so hopefully this will
make sense to you. If not, John should be back here before long to give
more details.

Also, some naming and permissions errors that prevent saving to a server are
related to Norton AntiVirus 10. These errors are solved by disabling NAV's
Auto-Protect as follows:

- Open Auto-Protect preferences (in System Preferences or from the
Norton QuickMenu icon on the Finder).
- Click Unlock to make changes.
- Click the SafeZones tab.
- Select the 'Scan Files: Everywhere EXCEPT in:' radio button.
- Click the Add button and add the mounted volume to the exceptions
list.

HTH

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

 

[John McGhie [MVP - Word and Word Macintosh]]

I think Beth's correct: it's one of several issues Word 2004 has with OS
10.4.

Apple has promised a service pack: but as far as I know, they haven't said
when. Microsoft is working on the problem also, but it's really not an easy
one to solve.

It appears that OS 10.4 expects each application to perform its own file
locking. Which sort of defeats the purpose of HAVING an operating system, I
would have thought

I am not sure that the work-around Beth gave you will be of much help on a
NAS. I suspect that the work-around you have found is the only one likely
to work currently.

Cheers

We are running Mac OSX (Tiger) and Mac Office 2004 (latest update) on a
Mac Network, connected to a QNAP 110 Network Attached Storage (NAS).

I create a Word Document and save it to the NAS, this works fine. I
make changes and save it again, it says 'Word cannot complete the
operation because too many files are open." I don't have any other word
documents open at this time.

Please help! I am currently having to save locally and transfer all
files at the end of the day!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410