D
dmailer
I administer our BCM database. Periodically I manage auto-linking by
selecting all contacts and do a search and link. This is essential to
pick-up emails that have not already been linked. I can do this for all
users as I have copies of their inboxes and sent items folders in my folder
tree.
All the inbound email links fine. However, the search and link function
does not search the sent items folders for other users (only my own). I can
open other users sent mail folders, view mail and manually link.
Is this a feature or a bug. This is important as I want to do all the
housekeeping centrally. Expecting individual users to do it is just not
realistic.
selecting all contacts and do a search and link. This is essential to
pick-up emails that have not already been linked. I can do this for all
users as I have copies of their inboxes and sent items folders in my folder
tree.
All the inbound email links fine. However, the search and link function
does not search the sent items folders for other users (only my own). I can
open other users sent mail folders, view mail and manually link.
Is this a feature or a bug. This is important as I want to do all the
housekeeping centrally. Expecting individual users to do it is just not
realistic.