cannot send e-mail

[Claire]

We have a wireless network at our home and have three ISPs. Starting
yesterday no one can send e-mails from Outlook. We can receive them and get
online just fine. It is not the ISP because we have different ones. If I
log into the ISP I can send e-mail. I have rebooted the entire wireless
network and that didn't help. We use AVG for virus protection and I disabled
the scan sent e-mails function and that didn't fix it. Any ideas?

 

[Roady [MVP]]

Hard to say without any configuration details;

Version of Outlook?
Type of mail account?
What happens when you try? Any error message?
Since when do you have this issue? When did it work the last time? What
changed in between?

 

[VanguardLH]

in

We have a wireless network at our home and have three ISPs.

No, you do not have 3 ISPs. You have 1 ISP. What you may have is 3
e-mail providers.

Starting yesterday no one can send e-mails from Outlook.

Is the error message a secret?

We can receive them and get online just fine. It is not the ISP
because we have different ones.

No, you all share 1 ISP. ISP = Internet Service Provider. They are
who provide you with Internet connectivity. They may or may not also
be your e-mail provider.

If I log into the ISP I can send e-mail.

Because you are using their webmail interface which eliminates using a
local e-mail program. Can't tell you what is wrong because the error
during a send is, so far, a secret.

I have rebooted the entire wireless network and that didn't help.

You already proved you have access to the Internet because you use your
browser to connect to a web site (to test using a webmail interface).

We use AVG for virus protection and I disabled the scan sent e-mails
function and that didn't fix it. Any ideas?

Not until you choose that the error message is no longer a secret.

 

[Claire]

Hard to say without any configuration details;

Version of Outlook Outlook 2007
Type of mail account?

Not sure what you mean. We use comcast to get on-line and use comcast,
advanced access and axsen as webmail hosts.

What happens when you try? Any error message?

Message says (0x80042109) Outlook cannot connect to your outgoing (smtp)
e-mail server.

Since when do you have this issue? When did it work the last time? What
changed in between? It started yesterday and nothing changed. It is happening on all three computers on the wireless network. I think something must have happened to the linksys.

I have a verizon internet card for my laptop. I am able to send via Outlook
when I log into the verizon network. so it must be something with the
linksys.

 

[Claire]

in


No, you do not have 3 ISPs. You have 1 ISP. What you may have is 3
e-mail providers.


Is the error message a secret?


No, you all share 1 ISP. ISP = Internet Service Provider. They are
who provide you with Internet connectivity. They may or may not also
be your e-mail provider.


Because you are using their webmail interface which eliminates using a
local e-mail program. Can't tell you what is wrong because the error
during a send is, so far, a secret.


You already proved you have access to the Internet because you use your
browser to connect to a web site (to test using a webmail interface).


Not until you choose that the error message is no longer a secret.

Please see my reponse to Roady e-mail. I am sorry if I sounded so stupid.
Is being snotty helpful?

 

[Roady [MVP]]

So why would you pick the Outlook newsgroup then for point of
troubleshooting and not Linksys? Apparently there is noting wrong with your
Outlook configuration.

Resetting your Wireless device is the first step of troubleshooting this
issue.

 

[VanguardLH]

in

Please see my reponse to Roady e-mail. I am sorry if I sounded so stupid.
Is being snotty helpful?

Bet you remember next time to provide details so someone not standing
next to you can figure out the problem.

 

[VanguardLH]

in

Not sure what you mean. We use comcast to get on-line and use comcast,
advanced access and axsen as webmail hosts.

That means what type of e-mail account did you define inside of Outlook?
POP, IMAP, Exchange, HTTP (Hotmail), what?

Message says (0x80042109) Outlook cannot connect to your outgoing (smtp)
e-mail server.

Do not summarize the error message. Do not truncate or paraphrase the
error message. Show the error message in its entirety. Copy-n-paste
the error message or transcribe it verbatim.

I have a verizon internet card for my laptop. I am able to send via Outlook
when I log into the verizon network. so it must be something with the
linksys.

So to whom's e-mail service are you trying to connect when you are not
using Verizon as your ISP?

 

[N. Miller]

Outlook 2007

Not sure what you mean. We use comcast to get on-line and use comcast,
advanced access and axsen as webmail hosts.

Message says (0x80042109) Outlook cannot connect to your outgoing (smtp)
e-mail server.

I have a verizon internet card for my laptop. I am able to send via Outlook
when I log into the verizon network. so it must be something with the
linksys.

Or something with the Comcast network. Comcast will push a port 25 blocking
modem profile when they detect what they consider excessive SMTP activity to
port 25. I believe they have a 100 email per day limit; which is either 100
emails to 1 recipient each, or 1 email to 100 recipients. They count by
recipient ("RCPT" in SMTP slang). Their recommendation is to configure the
mail client (MS Outlook Express in your case) to use port 587 for outbound
email. I believe that they also require authentication to the server with
your full email address as the user name in that case.

If you *know* you were sending to more than 100 recipients in a day, you can
probably assume that your computer is safe from malware infection. But, if
you are certain that you were not sending such a volume of email, it is
advisable to do a thorough scan for malware. Ah, but I *am* overlooking the
third possibility, in your case: Insecure W-LAN. If you did not properly
secure your W-LAN, using WPA instead of WEP, your Internet connection could
have been hijacked by some passerby, and they could have impacted your
account SMTP volume by "borrowing" your Comcast SMTP server for their own
purpose.