Cannot send email

[rockyorange]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC
Email Client: pop

I am attempting to use gmail as the primary account with Entourage. Yahoo is a secondary account. When I try to send out an email I get two error codes: "[SYS/PERM] pop not allowed for user" and also "An unknown error ( -50) occurred".

Can you tell me what is causing the problem and how to fix it? ANy help would be appreciated. Thank you!

Dave

 

[Adam Bailey]

I am attempting to use gmail as the primary account with Entourage. Yahoo is
a secondary account. When I try to send out an email I get two error codes:
"[SYS/PERM] pop not allowed for user" and also "An unknown error ( -50)
occurred".

When SMTP server are you using and which account is generating this
error?

 

[rockyorange]

I am attempting to use gmail as the primary account with Entourage. Yahoo is
a secondary account. When I try to send out an email I get two error codes:
"[SYS/PERM] pop not allowed for user" and also "An unknown error ( -50)
occurred".

When SMTP server are you using and which account is generating this
error?
[/QUOTE]
My server is gmail and was selected as the default account. When I attempt to go online with Entourage I notice the status message with the progress bar in the lower right corner says "connecting to pop.mail.yahoo.com". Also, I get an "authorization failed (#5.7.0) in addition to the previously mentioned error codes. I seem to receive messages but cannot send emails out. Any ideas?

 

[rockyorange]

I am attempting to use gmail as the primary account with Entourage. Yahoo is
a secondary account. When I try to send out an email I get two error codes:
"[SYS/PERM] pop not allowed for user" and also "An unknown error ( -50)
occurred".

When SMTP server are you using and which account is generating this
error?
[/QUOTE]
My server is gmail and was selected as the default account. When I attempt to go online with Entourage I notice the status message with the progress bar in the lower right corner says "connecting to pop.mail.yahoo.com". Also, I get an "authorization failed (#5.7.0) in addition to the previously mentioned error codes. I seem to receive messages but cannot send emails out. Any ideas?

 

[Diane Ross]

I am attempting to use gmail as the primary account with Entourage. Yahoo is a
secondary account. When I try to send out an email I get two error codes:
"[SYS/PERM] pop not allowed for user" and also "An unknown error ( -50)
occurred".

Did you actually select POP in Gmail settings?

See the options here for -50: ( I don't believe you need the first part to
reinstall)

Can you tell me what is causing the problem and how to fix it? ANy help would
be appreciated. Thank you!

Check the example here if you are using a POP account to download your Gmail
account. If IMAP, see these links:

<http://www.entourage.mvps.org/accounts/gmail_pop.html>

Connect Entourage 2004 to Gmail¹s IMAP service

<http://blog.entourage.mvps.org/2007/11/connect_entourage_2004_to_gmails_ima
p_service.html>

Create Gmail labels and make Entourage folders

<http://blog.entourage.mvps.org/2007/11/create_gmail_labels_and_make_entoura
ge_folders.html>

 

[rockyorange]

Hi Diane:

Yep, POP is selected. Thanks for the help!

 

[Adam Bailey]

I am attempting to use gmail as the primary account with
Entourage. Yahoo is a secondary account. When I try to send out
an email I get two error codes: "[SYS/PERM] pop not allowed for
user" and also "An unknown error ( -50) occurred".

When SMTP server are you using and which account is generating this
error?

My server is gmail and was selected as the default account. When I attempt to
go online with Entourage I notice the status message with the progress bar in
the lower right corner says "connecting to pop.mail.yahoo.com". Also, I get
an "authorization failed (#5.7.0) in addition to the previously mentioned
error codes. I seem to receive messages but cannot send emails out. Any ideas?[/QUOTE]

What I need to know is the outgoing *SMTP* server. This is found in
your Account setup under Sending Mail.

Also click the "advanced sending options" button and make sure you are
using the correct settings. It sounds like you are not.

 

[rockyorange]

The outgoing server is (e-mail address removed). In the advanced settings all the boxes are checked and using port 587. Also using same settings as receiving mail server.

I just noticed the @ in the address without the .mail. Could that be the problem?

 

[Diane Ross]

The outgoing server is (e-mail address removed). In the advanced settings all the boxes
are checked and using port 587. Also using same settings as receiving mail
server.

I just noticed the @ in the address without the .mail. Could that be the
problem?

You need to use smtp.gmail.com. You do not use the @ sign in SMTP.

You also might try 465 for the port if fixing the above problem does not fix
the issue.

 

[rockyorange]

Thanks Diane. It helped. That was definitely part of the problem! I tried the 465 port but can still not send out mail.Now I get this error message:

Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "Gmail"

 

[rockyorange]

Thanks Diane. It helped. That was definitely part of the problem! I tried the 465 port but can still not send out mail.Now I get this error message:

Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "Gmail"

 

[Diane Ross]

Cannot send mail. The SMTP server does not recognize any of the authentication
methods supported by Entourage. Try changing the SMTP authentication options
in Account settings or contact your network administrator.

Account name: "Gmail"

Try port 587. See this page:

<http://mail.google.com/support/bin/answer.py?answer=13286>

 

[rockyorange]

Hi Diane:

A big thank you, thank you and thank you!

"The SMPT server requires authentication" box was not checked. Duh.

Now if I can just get my Yahoo to also work in Entourage and eliminate all the non-relevant MS forum messages that are now popping up in my emails . . . . I'll be doing great!

Dave

 

[Diane Ross]

A big thank you, thank you and thank you!

"The SMPT server requires authentication" box was not checked. Duh.

Glad that's working now. We all have duh moments. Don't feel bad.

Now if I can just get my Yahoo to also work in Entourage and eliminate all the
non-relevant MS forum messages that are now popping up in my emails . . . .
I'll be doing great!

If you use a newsreader rather than the Mactopia interface to this newsgroup
you can download old messages and search for answers. If you are not
familiar with a newsreader, Entourage's basic newsreader already has the
Microsoft News server included. All you do is subscribe to the newsgroups
you want. See this article for help subscribing using the Entourage
newsreader:

<http://tinyurl.com/beds97>

What exactly is the problem with Yahoo? There are several examples for Yahoo
accounts on this page. Seems lots of ISPs use Yahoo.

Account Setup

<http://www.entourage.mvps.org/accounts/index.html>