Cannot send or receive emails over 91 KB

M

Maddic

I hope you can help…

Using Outlook 2007 on Windows 7 64bit Ultimate. My email accounts are
simple imap and pop with smtp.

Whenever sending attachments over 91 KB, I receive the error: "Task
'(e-mail address removed) - Sending' reported error (0800CCC13) : 'Cannot connect to the
network. Verify your network connection or modem.'"

If I try to receive an email with an attachment, it will download 91 KB of
the file and say it is complete, leaving either a partial image file or a
corrupted document.

It worked fine for about 6 months, then the problems appeared around Dec
5th, but nothing new was installed for 2 weeks prior, and no updates for 5
days prior.

Thunderbird works just fine. No problems sending or receiving any size
email. This is only happening in Outlook.

I created a new windows user account and configured Outlook using the same
pop email that wasn't working, allowing Outlook to automatically configure
the email. Everything worked perfectly. No problems sending or receiving
any size email.

I have tried completely uninstalling my internet security, creating a new
..pst, tried different smtp's (including Verizon, my isp), deleting the
existing and creating a new Outlook profile, and installing Outlook 2010.
I've run Secpol.msc and Rsop.msc to check the local security and domain
policies and found nothing.

Scouring the web, there are a few others who have had this problem in
Outlook 2003 and 2007, but none had a resolution.

Could this be a problem with the original Windows 7 user account where
Outlook isn't able to send or receive attachments greater than 91 KB? I
don't know where to look anymore.

Thanks so much!
 
L

Leonid S. Knyshov // SBS Expert

I hope you can help…

Using Outlook 2007 on Windows 7 64bit Ultimate. My email accounts are
simple imap and pop with smtp.

Whenever sending attachments over 91 KB, I receive the error: "Task
'(e-mail address removed) - Sending' reported error (0800CCC13) : 'Cannot connect to the
network. Verify your network connection or modem.'"

If I try to receive an email with an attachment, it will download 91 KB of
the file and say it is complete, leaving either a partial image file or a
corrupted document.

It worked fine for about 6 months, then the problems appeared around Dec
5th, but nothing new was installed for 2 weeks prior, and no updates for 5
days prior.

Thunderbird works just fine. No problems sending or receiving any size
email. This is only happening in Outlook.

I created a new windows user account and configured Outlook using the same
pop email that wasn't working, allowing Outlook to automatically configure
the email. Everything worked perfectly. No problems sending or receiving
any size email.

I have tried completely uninstalling my internet security, creating a new
.pst, tried different smtp's (including Verizon, my isp), deleting the
existing and creating a new Outlook profile, and installing Outlook 2010.
I've run Secpol.msc and Rsop.msc to check the local security and domain
policies and found nothing.

Scouring the web, there are a few others who have had this problem in
Outlook 2003 and 2007, but none had a resolution.

Could this be a problem with the original Windows 7 user account where
Outlook isn't able to send or receive attachments greater than 91 KB? I
don't know where to look anymore.

Thanks so much!

Sounds like antivirus interference. Uninstall it (useless on Win 7
anyway) and try again.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you :)
 
M

Maddic

I did that. It was part of my internet security. Did a complete uninstall
with Revo.
 
L

Leonid S. Knyshov // SBS Expert

I did that. It was part of my internet security. Did a complete uninstall
with Revo.
You have two options.

1. Open a ticket with Microsoft. It's about $39 for Outlook questions
2. Work with a consultant who knows how to use tools like Procmon.exe

Before you do any of that, however, try to run Outlook (not Windows) in
Safe Mode.
Click start, then type Outlook.exe /safe and press Enter
See if the behavior persists.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you :)
 
L

Leonid S. Knyshov // SBS Expert

That's what I've done.
Did safe mode many, many times.
Thanks
Then a support ticket with Microsoft is pretty much what you want to do
at this point. Your problem needs interactive troubleshooting.

Reviewing your initial post suggests that you have no problem when using
another local account, yet you have a problem with this particular account.

I'd say it is likely that malware or another misbehaving software
application is involved.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you :)
 

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