cannot send or receive emails

D

doffaj

My Windows mail account (Vista)has suddenly stopped working. It wil not permit me to send or recieve emails. It asks me for my username and password, but when I type these in it just doesn't recognise them and asks me to enter them again. The error message is

Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC9

This happened around 6 months ago but that time when I went to Tools - Accounts - Properties - Servers the username and password fields were blank. This time they were popualated. They have since disappeared. The 'remember password' box was/is checked. Last time this remedied itself somehow - after retrying the same username/password combination a number of times

I use AVG free rather than norton.

I'd be grateful for any tips or ideas on how to reset the password if it won't accept the ones I recall as correct

Thanks. ps am not very computer literate so step by step instructions would be appreciated
 
D

Douglas J. Steele

Sorry, but this newsgroup is for questions about Access, the database
product that's part of Office Professional.

My recommendation would be to get in touch with your ISP.
 
D

De Jager

doffaj said:
My Windows mail account (Vista)has suddenly stopped working. It wil not
permit me to send or recieve emails. It asks me for my username and
password, but when I type these in it just doesn't recognise them and asks
me to enter them again. The error message is

Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3,
Server Response: '-ERR invalid user name or password.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

This happened around 6 months ago but that time when I went to Tools -
Accounts - Properties - Servers the username and password fields were
blank. This time they were popualated. They have since disappeared. The
'remember password' box was/is checked. Last time this remedied itself
somehow - after retrying the same username/password combination a number
of times.

I use AVG free rather than norton.

I'd be grateful for any tips or ideas on how to reset the password if it
won't accept the ones I recall as correct.

Thanks. ps am not very computer literate so step by step instructions
would be appreciated.
Click to expand...
 

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