cannot send or receive in OL 2003

[Joy]

Hello,

When I load Outlook 2003 now (from MS Office Pro), I can neither send nor
receive any email. Up until two day ago everything worked fine. There are
no error messages. I only get a "Send/Receive Complete" notice lasting 1
sec. When I click on the Send/Receive button, the progress window appears
for less than 1 second and the "Send/Receive Complete" notice appears
briefly. I have three addresses that use this program. I tested each
connection via the Tools>E-mail Accounts. MS Outlook was able to send a test
message that was received by my ISP web mail.

I found a MS Help and Support article that seems to describe my problem.
Article Article ID : 817964, entitled "BUG: You cannot send and receive
Internet e-mail messages in Outlook 2003."

http://support.microsoft.com/default.aspx?scid=kb;en-us;817964

Unfortuneately, no solution was given. Does this mean I need to just
Reinstall or Repair from my CD? And what about my precious folders. Do I
have to export everything to a safe location so I don't lose anything? I
also have Business Contact Manager.

Please excuse my sour, flustered mood. NIS 2005 seemed to have caused some
javascript problems, and I have a spyware, C:\WINDOWS\system32\LSP.dll,
integrated in at least 19 process that I am researching how to manually
delete.

 

[Lee-Anne]

Hi Joy,

You may want to update to Office 2003 SP1, if you have not already, and you
may also want to do the Office updates.

Office 2003 Service Pack 1:
http://www.microsoft.com/downloads/...A6-7CB1-4F61-837E-5F938254FC47&displaylang=en
Check for Updates:
http://office.microsoft.com/search/redir.aspx?AssetID=ES790020041033&Origin=HH010532241033&CTT=5

 

[Brian Tillman]

I found a MS Help and Support article that seems to describe my
problem. Article Article ID : 817964, entitled "BUG: You cannot send
and receive Internet e-mail messages in Outlook 2003."

http://support.microsoft.com/default.aspx?scid=kb;en-us;817964

Unfortuneately, no solution was given.

The article suggest that the Inetcomm.dll file may be the wrong version.
Perhaps your spyware replaced it. If so, get a copy back from your install
CD and replace it on your PC. You'll have to reregister the DLL with
regsvr32.

Please excuse my sour, flustered mood. NIS 2005 seemed to have caused
some
javascript problems, and I have a spyware, C:\WINDOWS\system32\LSP.dll,
integrated in at least 19 process that I am researching how to manually
delete.

http://www.spyany.com/program/article_spy_rm_SAHAgent.html seems to contain
a method.

 

[Joy]

Hello Lee-Anne,

Is the Office SP1 in your first link a distinctive download from the general
Office Updates that are given in your second link? When this problem
occurred, I did the Office Update you gave in the second link. Several files
were downloaded but it did not fix my sick program. Since my problem may be
a corrupt Inetcomm.dll, I followed Brian's suggestion (after yours) too and
looked for an original file to reregister. The DLL was not on the CD. I did
find some other copies on my C: drive.

Because I can temporarily use Outlook Express and my ongoing spyware saga, I
am tweaking my baby back to health in slow steps.

I installed Office 2003 2/04. Copies of Inetcomm.dll were installed in 6/04
in C:WINDOWS\system32, 8/04 in C:\WINDOWS\ServicePackFiles and 10/04 in
C:\WINDOWS\$NtServicePackUninstall$. I am now somewhat familiar with the
powers of Start>Run, regsvr32 [filename].dll. Now which one to try and/or
where to go next.

Your kind response comfort and sooth me in this digital battle.

 

[Joy]

Hello Brian,

an update: My ISP tech support just suggested recreating my profile in
Outlook 2003.

http://support.microsoft.com/?kbid=238782 then
http://officeint.microsoft.com/en-us/assistance/HA011402821033.aspx?mode=print

First I want to try your suggestion. You may be onto something. I did not
find Inetcomm.dll on my CD (all hidden files and folders including system
show). Office 2003 was installed in 2/04. First copy of inetcomm.dll
appeared in C:\WINDOWS\system32 in 6/04. Then in 8/04 one appeared in
C:WINDOWS\ServicePackFiles and 10/04 in C:\WINDOWS\$NTServicePackUninstall$.
Office 2003 was updated when this problem appeared.

Because I can temporarily use Outlook Express and my ongoing spyware saga, I
am slowly and systematically fixing my sick baby. I have recently become
familiar with the powers of Start>Run, regsvr32 [filename].dll. Can you
suggest which version I may try?

Your SAHagent link from spyany.com has been dutifully copied and bookmarked.
I found LSP.dll because it interfers with newly installed Google Desktop
Search. Google tech support ID'd it. All malware detection programs only
found a few cookies and some adware. So I spend most of my free time
researching the best plans to manually remove it. Other MS newsgroup angels
gave several links to good things. Like a little program that rebuilds
Winsock 2 encase I lose internet connection abilities. Forum aumha.net is
awesome. I found this worst case scenerio gem:
http://www.michaelhorowitz.com/removespyware.html

I unknowingly lived with my little monster for 2-3 months now. ID'd it ~2
wks ago. I get calmer the more I research and try parasite attack plans. I
installed a slave drive in 12/04 with seemingly all master files copied
(maybe bootable). No LSP.dll on the F: drive. Right-clicked Properties of
LSP.dll claim it was installed last 6/04 and copyrightten by my ISP - who
says it did not come from them. My spy has a cover story.

Your kind response to my plea for Outlook help, helps me calm down and focus
on my digital battle.

Kind Regards,
Joy
---

 

[Brian Tillman]

First I want to try your suggestion. You may be onto something. I
did not find Inetcomm.dll on my CD (all hidden files and folders
including system show). Office 2003 was installed in 2/04. First
copy of inetcomm.dll appeared in C:\WINDOWS\system32 in 6/04. Then
in 8/04 one appeared in C:WINDOWS\ServicePackFiles and 10/04 in
C:\WINDOWS\$NTServicePackUninstall$. Office 2003 was updated when
this problem appeared.

I'd use the one from C:\WINDOWS\$NTServicePackUninstall$, moving a copy to
C:\Windows \System32.

Your SAHagent link from spyany.com has been dutifully copied and
bookmarked. I found LSP.dll because it interfers with newly installed
Google Desktop Search.

Google Desktop Search can have some conflicts with Outlook as well, but I
don't recall the details. You might also consider installing the Microsoft
AntiSpyware program at
http://www.microsoft.com/athome/security/spyware/software/default.mspx if
you haven't already.

 

[Joy]

Hello Brian,

I got Outlook. But not by moving system files. I did swap inetcomm.dll
files and successfully register it. That only upset Outlook Express.
Nothing improved in Outlook. So I moved everything back. My system notified
me that my original inetcomm.dll was indeed modified by last years updates
eventhough its properties only listed original creation dates. After backing
all precious OL files I did a successful reinstall/restore from the CD. It
must have been a corrupted file in Outlook. Maybe one that interacted with
with inetcomm.dll as all other functions of Outlook seemed to work fine.

One of the detection programs I employ is called Hijack This. A Hijack This
log can be instantly analysized online at and here I am given a clean bill of
health:
http://hjt.iamnotageek.com/

Besides showing running processes, one of Hijack's miscellaneous tools is
Itty Bitty Process Manager which will list all DLLs running for each process.
3 DLLs from Google Desktop Search run in Outlook as does evil LSP.dll. All
total, LSP.dll runs in 19 processes. I can kill individual DLLs from
operating in a process from here. This is one thing I am researching.

Another souped-up process manager is called Advanced Process Manipulation
which shows more stuff running with each process and more options.
http://aumha.org/a/stubborn.htm.

I have been running weekly scans with MS AntiSpyware since it came out. It
hasn't found anything. Neither has Spybot nor Ad-Aware.

There was something in your response on registering inetcomm.dll that
clicked with me. You contributed to my overall knowledge and operation of my
computer. You helped me to command more powerful tools with future battles
on my computer. Thank you for answering my cry for help with Outlook.