Cannot send out new email, but can reply to them....

[Mason County]

First thing, we are running a Windows 2003 Active Directory network. The
mail server we are running is Exchange 5.5 w/latest Service Packs. All of
this is connected via Nortel Network 5510 Gigibit switches.

The computer that I am having this problem on is a P4, 2.4, 512mb Ram, etc.
The computer is running Windows XP SP2, Office XP SP3. The problem that I
am having is the user cannot send out any new mail messages from within
Outlook XP. The user can reply to all email, with no problem. When trying
to send out new emial, the message closes. Then gives the following error
message: "Word has encountered an Unspecified error and will be closed".

I have tried upgrading to Office 2003 Pro Sp1. I have received the same
results, from within Outlook 2003.

Any Suggestions would greatly be appreciated.

 

[daz1970]

Am experiencing same problem, only started yesterday. I've narrowed it down
to using word as the email editor. If I untick this emails can be sent. My
own resolution path has been this.

1. Repair office installation through control panel | add remove programs
2. Run Microsoft Office updates.

 

[Mason County]

I removed some spyware from the computer. This fixed the users problem. She
was able to send and received all emails. The spyware that I removed was:
WebSearch Toolbar & Win Tools Installer by WebSearch.