Hello Jack,
Please follow these steps to troubleshoot this issue.
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<
http://support.microsoft.com/?id=287070>
Q312978 HOW TO: Use the Save My Settings Wizard to Back Up Settings in
Office XP
<
http://support.microsoft.com/?id=312978>
Note: These articles also apply to Outlook 2003.
1. Download the Windows Installer Cleanup Utility on your desktop.
The Windows Installer CleanUp Utility
<
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48
D5E1BD/m
sicuu2.exe>
For more related information, you can refer to the following Knowledge Base
(KB)
article:
Description of the Windows Installer CleanUp Utility
<
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301>
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All
Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office entry in the list and then click Remove.
Click OK and
wait for the process to end.
4. If you can see any other Office products like Office 2000, FrontPage,
Publisher,
etc, please click remove to uninstall them.
Note: If there isn't any Office entry exists, please continue to do
step5-step12.
5. Click Exit to close the Windows Installer Cleanup utility.
6. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open
box and press Enter.
7. Expand the registry tree on the left pane and locate the following two
registry
keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
8. Right-click on this key and click Delete to delete those keys.
9. Delete the folder C:\Program Files\Microsoft Office.
10. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open
box and press Enter.
11. Delete all files in the Temp folder.
Note: If you receive error when you delete files, just ignore this step. It
doesn't
matter.
12. Restart computer and reinstall Office.
If the problem persists, the exact error message is important for us to
narrow down
the problem. Please capture a screenshot of the error message and send it
to me as
an attachment using the following steps (If you cannot capture screen shot,
please
write down the exact error message.):
(a) When the screen appears, press the Print Screen key several times,
which is to
the right of the F12 key on the keyboard. Note: nothing will happen.
(b) Open Paint or Microsoft Word or WordPad.
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save (if you are using Paint, please save as .JPG).
Sincerely,
Wei Lu
Microsoft Online Community Support
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