Cannot Sync Handspring Visor with Entourage X

[Marsha L. Hillson Gerace]

The battery on my Visor Deluxe went dead and I lost all my data. Now, when
I try to sync the Visor, Entourage quits in the middle and never finishes.
It says ³Entourage has unexpectedly quit...² I tried syncing each component
individually and told it ³Entourage overwrite Handheld² and I got my
Contacts and my Tasks only; I cannot get my Calendar or my Notes/memos. I
have rebuilt Entourage; deleted items to make the file smaller, but nothing
has worked. I need to get my calendar back onto the Visor. PLEASE ADVISE.
I did not have any trouble syncing prior to the battery going dead.

Marsha L. Hillson Gerace
mailto:[email protected]
Entourage 10.1.4 (030702) & MacOS 10.2.6; 768MB RAM

 

[Paul Berkowitz]

The battery on my Visor Deluxe went dead and I lost all my data. Now, when I
try to sync the Visor, Entourage quits in the middle and never finishes. It
says ³Entourage has unexpectedly quit...² I tried syncing each component
individually and told it ³Entourage overwrite Handheld² and I got my Contacts
and my Tasks only; I cannot get my Calendar or my Notes/memos. I have rebuilt
Entourage; deleted items to make the file smaller, but nothing has worked. I
need to get my calendar back onto the Visor. PLEASE ADVISE. I did not have
any trouble syncing prior to the battery going dead.

When the battery went dead, the conduit operation probably crashed leaving
some file, maybe the Entourage database, open.

If you have Entourage X (WHY won't people tell us?), go to
HD/Users/[username]Documents/Palm/Users/[username]/Entourage data/Entourage
Storage.

Remove and trash that Entourage Storage file. NOW do an Entourage Overwrites
Handheld sync.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

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