Cannot uninstall or install BCM

[Denise]

BCM does not show up in my Add/Remove list, so I cannot uninstall it. When I
load che CD, I immediately get the screen which says (in red letters)
Business Contact Manager was not installed. The Wizard was interrupted
before BCM for Outlook 2003 could be completely installed. Click Finish to
exit the Wizard.

When I open Outoolk, I get: Managed MAPI Service Catastrophic Failure.
Could not initialize CLR. File or assembly name Iris. Mapi. Message. Store,
or one of its depencencies was not found.

Is there a way to uninstall manually, ot find the missing files on the cd
and install them. I'm really frustrated here!

Denise

 

[SSinha]

Hi Denise,
The Catastrophic Failure is caused when the IrisMS32.dll gets corrupted.
Please replace the file - c:\windows\system32\IrisMS32.dll with the one in
your BCM installer CD (system32\IrisMS32.dll)

If this does not solve your problem, then try to uninstall from the command
prompt using the command:
' MsiExec.exe /I{66563AD8-637B-407F-BCA7-0233A16891AB} '

Regards

 

[Archie Guvi via OfficeKB.com]

I am experiencing the same problem. I have followed the instructions but still have the problem. I am unable to install BCM still. I have bought MSDN almost year ago but have not been able to install BCM up yo now.