Cannot uninstall/reinstall Office Small Business 2007 - error code 25004

[Sam Bryan]

Cannot uninstall/reinstall Office Small Business 2007 despite trying many approaches.

History:

* I had to reinstall Windows XP due to a non-office problem
* After reinstall of XP, when tried to run Office Word for example, get error message that said need to run Setup
* Was not clear what Setup meant
* Using Install CD, tried running Repair. Failed. Tried running Remove. Failed.
* At Control Panel tried Add/Remove Program for Office 2007. Said Failed.
* Went to Microsoft support online and found the 6-page description on what to do when cannot uninstall Office 2007 - http://support.microsoft.com/kb/928218/en-us
* Instructions in Step 3 take you to folder .../ProgramFiles/Microsoft Office - but does not tell you what to do with the files in that folder. Confusing...
* Then takes you to the MSOCache folder and says to delete certain files. Some I could delete, but some give message that they could not be opened. (I was running in administrative mode and no other applications were running)
* I followed the 6-page description of what to do the best I could.
* Then when I go to reinstall with disc 1, the progress bar gets half way and I get the error message:

Microsoft Office Small Business 2007 encountered an error during setup.
Error 25005. Per-user install not supported. (Close)

The detailed error report sent to Microsoft for this error I've put in this file: http://durhambryans.com/SetupExe(2009022320515913DC).log

I have spent many hours on this.

I'd like not to have to abandon a product that I spent $300 for, for the other options out there.

Does Microsoft have a program that will do an uninstall that works, as opposed to the Remove program on the install disc?

Many people seem to be running into this. I've tried everything I've seen to try.

Any help in solving this would be GREATLY appreciated.

Thank you -- Sam

 

[Sam Bryan]

I (the originator of this thread) made a mistake in reporting the error code below it should be 25004 NOT 25005. Sorry about that. -- Sam
Cannot uninstall/reinstall Office Small Business 2007 despite trying many approaches.

History:

* I had to reinstall Windows XP due to a non-office problem
* After reinstall of XP, when tried to run Office Word for example, get error message that said need to run Setup
* Was not clear what Setup meant
* Using Install CD, tried running Repair. Failed. Tried running Remove. Failed.
* At Control Panel tried Add/Remove Program for Office 2007. Said Failed.
* Went to Microsoft support online and found the 6-page description on what to do when cannot uninstall Office 2007 - http://support.microsoft.com/kb/928218/en-us
* Instructions in Step 3 take you to folder .../ProgramFiles/Microsoft Office - but does not tell you what to do with the files in that folder. Confusing...
* Then takes you to the MSOCache folder and says to delete certain files. Some I could delete, but some give message that they could not be opened. (I was running in administrative mode and no other applications were running)
* I followed the 6-page description of what to do the best I could.
* Then when I go to reinstall with disc 1, the progress bar gets half way and I get the error message:

Microsoft Office Small Business 2007 encountered an error during setup.
Error 25005. Per-user install not supported. (Close)

The detailed error report sent to Microsoft for this error I've put in this file: http://durhambryans.com/SetupExe(2009022320515913DC).log

I have spent many hours on this.

I'd like not to have to abandon a product that I spent $300 for, for the other options out there.

Does Microsoft have a program that will do an uninstall that works, as opposed to the Remove program on the install disc?

Many people seem to be running into this. I've tried everything I've seen to try.

Any help in solving this would be GREATLY appreciated.

Thank you -- Sam

 

[DL]

Step 3:- delete the files

MSOCache, your are deleting only the files featureing 0ff1ce ?

Error 25004: do you have any other versions of Office installed or any
Office add-in ?

Do you have any anti virus or other protection running?

----------------------------------------------------------------
I (the originator of this thread) made a mistake in reporting the error code
below it should be 25004 NOT 25005. Sorry about that. -- Sam
Cannot uninstall/reinstall Office Small Business 2007 despite trying many
approaches.
History:
* I had to reinstall Windows XP due to a non-office problem
* After reinstall of XP, when tried to run Office Word for example, get
error message that said need to run Setup
* Was not clear what Setup meant
* Using Install CD, tried running Repair. Failed. Tried running Remove.
Failed.
* At Control Panel tried Add/Remove Program for Office 2007. Said Failed.
* Went to Microsoft support online and found the 6-page description on what
to do when cannot uninstall Office 2007 -
http://support.microsoft.com/kb/928218/en-us
* Instructions in Step 3 take you to folder .../ProgramFiles/Microsoft
Office - but does not tell you what to do with the files in that folder.
Confusing...
* Then takes you to the MSOCache folder and says to delete certain files.
Some I could delete, but some give message that they could not be opened. (I
was running in administrative mode and no other applications were running)
* I followed the 6-page description of what to do the best I could.
* Then when I go to reinstall with disc 1, the progress bar gets half way
and I get the error message:
Microsoft Office Small Business 2007 encountered an error
during setup.
Error 25005. Per-user install not supported. (Close)
The detailed error report sent to Microsoft for this error I've put in this
file: http://durhambryans.com/SetupExe(2009022320515913DC).log
I have spent many hours on this.
I'd like not to have to abandon a product that I spent $300 for, for the
other options out there.
Does Microsoft have a program that will do an uninstall that works, as
opposed to the Remove program on the install disc?
Many people seem to be running into this. I've tried everything I've seen to
try.
Any help in solving this would be GREATLY appreciated.
Thank you -- Sam

 

[Sam Bryan]

Thanks DL -- I'll check into these things. Appreciate the response. -- Sam

 

[Chris S]

I have followed the instructions to remove the trial program, but
can't find the drive_letter:\MSOCache\All Users folder

Chri