cannot update office 2003

[Andie]

I've run all the troubleshooting and still cannot update

 

[Goose[MS]]

What updates are you trying to apply?
What error messages are you receiving?
At what part of the process?

Also, please try searching the forums for similar error messages/questions.

--
Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Nasus]

I am also having the same problem. I am trying to update my Office 2003. It
gives me no error messages. The download is successful then all windows just
close about half way through the installation. I have tried all the
reccommended fixes from MS and I'm perplexed. I've never had problems with
this before and my Windows update and other downloads are fine. The
applications work fine also. The only connection I can make to a change in my
system was a recent critical Windows update download.

Nasus

 

[Gordon L..]

Here is how to Update Office...
According to my experience, this issue is most likely caused by some of the
registry keys for Office corrupted or missing. To resolve the issue, we need
to manually delete all the registry keys for Office.



Before you perform the following steps, please refer to the following
Microsoft Knowledge Base (KB) articles to learn more about backing up the
Outlook data and Office program settings.



For Office XP and for Office 2003

==========================



287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/?id=287070



312978 HOW TO: Use the Save My Settings Wizard to Back Up Settings in Office
XP

http://support.microsoft.com/?id=312978



Note: These articles also apply to Office 2003.



Note: If you don't use Office Outlook for emails, please skip this section
and move on.



Note: If you have stood alone Microsoft Office product (such as Project,
Visio or OneNote) installed, please first remove them from the Control Panel
and then perform below steps.



1. Quit all running programs.



2. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.



Note:



a. If you are unable to locate some registry keys, please just skip it.



b. Please go to File | Export and backup all the registry first. Please
refer to the attachment backup.zip for more information.



3. Delete the following registry keys if they exist:



HKEY_CLASSES_ROOT\Installer\Products\904…



HKEY_CURRENT_USER\Software\Microsoft\Installer\Components

HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches

HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Products\904..



HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Products\904…



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90110409-6000-11D3-8CFE-0150048383C9}



Note: Please delete all the registry keys under the above "Uninstall" key
similar to {00XXX409-78E1-11D2-B60F-006097C998E7} or

{9XXX0409-6000-11D3-8CFE-0050048383C9} or
{90110409-6000-11D3-8CFE-0150048383C9}:



4. Quit Registry Editor.



5. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.



6. Empty the %Temp% folder.



7. Empty the Recycle Bin.



8. Restart your computer and install Office 2003 again. Then, go to Office
Product Updates Web site to check for all available updates:

http://office.microsoft.com/en-us/officeupdate/default.aspx

 

[Nasus]

Thanks Gordon,

I really didn't want to go through all that so I decided to try going
another way and it worked. However, from the obvious number of posts about
this issue I believe there is some new problem with office updates in
general. I went straight to the downloads and by passed the check for office
updates via the application or the office site and downloaded each
individually and it worked fine. I then went back and tried the check for
office updates and it eventually shut IE down with no notification.

Susan