Canoot Open form. Have to hit "forward message,

[JimC]

We use several forms in our company. When a form is sent via email, We
cannot open open it unless we forward the email and then open it from the
forwarded email. ( we do not need to actually send the forwarded email)

We are using Outlook 2003.
This is not an issue on outlook 2000
Any ideas?

 

[JimC]

We use several forms in our company. When a form is sent via email, We
cannot open open it unless we forward the email and then open it from the
forwarded email. ( we do not need to actually send the forwarded email)

We are using Outlook 2003.
This is not an issue on outlook 2000
Any ideas?

 

[Sue Mosher [MVP-Outlook]]

Please describe the exact steps that the user takes to send this "form .... sent via email"

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[JimC]

The User opens the form and imputs necessary data. When complete, the user
selects "save and send" This attaches the form to an email and saves the
form in a publick folder. The users then sends the email to the relevant
colleague. When that person opens the email, he/she tries to open the
attachment by double clicking. In Outlook 2003, nothing happens.
The workaround is to hit forward, then open the attachment.

Does this make sense?

Jim

 

[Sue Mosher [MVP-Outlook]]

All the details, please. How, precisely, does the user open the form? What exactly is being attached to the message -- an Outlook item? (Forms are code/UI templates. They contain no data. Items are what contain data.)

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers