Cant accept or decline assigned tasks

[matttasks]

Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft support
totally useless anyone any ideas. Thankyou

 

[Judy Gleeson MVP Outlook]

explain what happens, which version are you on etc.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

 

[Judy Gleeson MVP Outlook]

Post your reply here please - I got it in my personal mailbox. Tell me when
you get the message you sent me - that's actually a Status Report not a Task
request you sent me direct.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

explain what happens, which version are you on etc.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft
support
totally useless anyone any ideas. Thankyou

 

[matttasks]

Sorry bit new to this!

What I sent you is the only thing that comes through when you assign a task
to someone! Before, we had an email asking for accept/decline.

Many Thanks for your help.

Post your reply here please - I got it in my personal mailbox. Tell me when
you get the message you sent me - that's actually a Status Report not a Task
request you sent me direct.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

explain what happens, which version are you on etc.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft
support
totally useless anyone any ideas. Thankyou

 

[Judy Gleeson MVP - Outlook]

Here are some questions from Milly (another Outlook MVP):

Is the user sending tasks to an Internet User? RTF can be stripped by an
Exchange server if yes.

If they force RTF (rich text format) on the item, does it work? Double
click on the addressee and then check Outlook properties (OL 2003) or
properties (earlier versions) - have them force RTF by electing the
appropriate format for the version they are using.

Even if they have Outlook 2003 format set to use RTF as the default, it can
change. Have them check the task before sending.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm

Sorry bit new to this!

What I sent you is the only thing that comes through when you assign a task
to someone! Before, we had an email asking for accept/decline.

Many Thanks for your help.

Post your reply here please - I got it in my personal mailbox. Tell me when
you get the message you sent me - that's actually a Status Report not a Task
request you sent me direct.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

explain what happens, which version are you on etc.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft
support
totally useless anyone any ideas. Thankyou

 

[matttasks]

Tried this but all properties already set to RTF. Re confirmed them but still
no luck!

Here are some questions from Milly (another Outlook MVP):

Is the user sending tasks to an Internet User? RTF can be stripped by an
Exchange server if yes.

If they force RTF (rich text format) on the item, does it work? Double
click on the addressee and then check Outlook properties (OL 2003) or
properties (earlier versions) - have them force RTF by electing the
appropriate format for the version they are using.

Even if they have Outlook 2003 format set to use RTF as the default, it can
change. Have them check the task before sending.


Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm

Sorry bit new to this!

What I sent you is the only thing that comes through when you assign a task
to someone! Before, we had an email asking for accept/decline.

Many Thanks for your help.

Post your reply here please - I got it in my personal mailbox. Tell me when
you get the message you sent me - that's actually a Status Report not a Task
request you sent me direct.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


explain what happens, which version are you on etc.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft
support
totally useless anyone any ideas. Thankyou

 

[matttasks]

Any more ideas!!! This is fundemental to our business & I can get nothing
from Microsoft. I'm really at a loss!
Matt

 

[Judy Gleeson MVP - Outlook]

Matt let's start again - re post and I'll personally invite the other
Outlook MVPs to run you through some more ideas - I'm all out. Use the same
topic and in this same newsgroup - I'll ask them to look out for you.

At worst, I'll go to Microsoft with it myself - but hopefully someone will
understand what's going wrong. I'm running training for the next 2 days so
won't be able to do much till Friday. I promise I will right now go and ask
others to try to help you!

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia

see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm

 

[Sue Mosher [MVP-Outlook]]

I'm not sure you ever said whether you're assigning tasks to other people in your organization, whether you use Exchange as the mail server in that organization, or whether you're sending over the Internet.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Tried this but all properties already set to RTF. Re confirmed them but still
no luck!

Here are some questions from Milly (another Outlook MVP):

Is the user sending tasks to an Internet User? RTF can be stripped by an
Exchange server if yes.

If they force RTF (rich text format) on the item, does it work? Double
click on the addressee and then check Outlook properties (OL 2003) or
properties (earlier versions) - have them force RTF by electing the
appropriate format for the version they are using.

Even if they have Outlook 2003 format set to use RTF as the default, it can
change. Have them check the task before sending.

see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm

Sorry bit new to this!

What I sent you is the only thing that comes through when you assign a task
to someone! Before, we had an email asking for accept/decline.

Many Thanks for your help.

:

Post your reply here please - I got it in my personal mailbox. Tell me when
you get the message you sent me - that's actually a Status Report not a Task
request you sent me direct.

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


explain what happens, which version are you on etc.


Cant accept or decline assigned tasks. Were able to up until last week!
Havent changed any settings or anything major to computer! Microsoft
support
totally useless anyone any ideas. Thankyou

 

[matttasks]

Thanks a million.

Matt let's start again - re post and I'll personally invite the other
Outlook MVPs to run you through some more ideas - I'm all out. Use the same
topic and in this same newsgroup - I'll ask them to look out for you.

At worst, I'll go to Microsoft with it myself - but hopefully someone will
understand what's going wrong. I'm running training for the next 2 days so
won't be able to do much till Friday. I promise I will right now go and ask
others to try to help you!

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia

see what Outlook training can do to improve productivity:
www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps

www.acorntraining.com.au/productivit.htm

 

[elcrisp]

I'm having exactly the same problem. We are running Exchange 2000 and outlook
XP, one of our users can't accept or decline tasks, but only from a couple of
select individuals.

Getting the error "can't open this item. Could not complete the operation.
One or more parameter values are not valid."

Nothing has changed in her account, she has a large mailbox (but not overly
so). I've tried scanning the pst and ost files for corruption without
success. I'm left sort-of scratching my head, nobody else in the company is
having this problem, and it was working fine for her up until a week or so
ago.

She can't even delete the tasks, so they are starting to stack up and
clutter her inbox.

I've tried about everything I can think of, save for totally deleting and
recreating her user account, which would be very problematic for obvious
reasons.

I would really rather not have to call in Micro$oft to fix this problem as
they are gonna charge like a wounded bull even though their offices are less
than 100 meters away.

Can anyone help with this? Thanx in advance.

 

[elcrisp]

BTW.. Nothing was changed permissions-wise in her account. The two people who
send her these "dud" invitations are members of a different distribution
group. I've tried adding her to their group, hell I've even made her a domain
admin to try and rectify the problem, but it just won't fix itself. I'm
running out of patience and we're located right next door to the local
Microsoft HQ, thinking about putting a brick through their window atm <grin>

 

[elcrisp]

Just to get a little more granular here.. The user who was experiencing these
problems has logged on with her home pc, and voila, the problem is gone. I
already scanned her pst and ost files on her work pc, and they came up fine.
I've suggested she run a cleanup of her mail directory, but short of
scrubbing out her entire pc and doing a reinstall, I'm totally lost..

I would really rather not take the "final solution" option, since her pc is
a cluttered bird's nest, and she'll doubtlessly want it restore to the same
dubious condition.

Someone has to have an idea, c'mon I'm dying here!