Can't access any documents

[Sara Kenny]

When attemting to access any word document or access word.
The egg timer appears and then the screen freezer. The
only way to shutdown is to turn of mains. Any Info?

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[f16]

My system has also started doing that. I spent all day
diagnosing the problem to no avail. Suzanne, I sure hope
that you have a solution to this.
I wonder... can the freezeup be related to having Norton
antivirus and Norton Firewall?

 

[Suzanne S. Barnhill]

Have you tried the troubleshooting techniques in the cited article?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.