Can't access files

[Jonathan Muller]

I cannot access excel or word docs i first get this
message when I turn the program on or try and open a
file." "PALMAPPS.XLT" cannot be accessed. The file may be
read-only, or may be trying to access a read only
location. Or the server the docutment is stored on may
not be responding. "
This happens when I try and pull any file on these
programs. My Outlook is also freezing up. I did install
and run the symantec anti worm protection. and It cleaned
and deleted the bad file. What should I do????

Jonathan MUller
646-391-6961

 

[Harold Kless[MSFT}]

Jonathan,
It sounds like you have a Palm application or template installed in your
startup folders.

Try starting Word using the /a switch -
Click on Start Run and in the Open Dialog type Winword /a.
If Word starts ok then we know that there is a file which Word is trying to
load and there is a problem.
This article gives more information about using the /a switch

WD2000: Things to Try Before You Call Technical Support
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q259413

Hope that this helps

Harold Kless, MCSD
Support Professional
Microsoft Technical Support for Business Applications
(e-mail address removed)

--


This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.