Can't add a chart to a PowerPoint slide

[Darlene Niebruegge]

When one of our users tries to add a chart to her PowerPoint slide, she gets
the error message (#1309) that says that there is an error reading from file
C:\Program Files\Microsoft Office\ART\PFiles\MSOffice\Office\CONVTEXT.EXE.
We tried reinstalling PowerPoint, and that didn't resolve her problem.

Any idea why she would be getting this error? (My PowerPoint works fine.)

Thanks. -- Darlene

 

[Sonia]

I don't have such a file on my system and I have PowerPoint 97, 2000, 2002, and
2003 installed. Have you typed the path correctly?

--

Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
http://www.soniacoleman.com

 

[Darlene Niebruegge]

Sonia, I don't have that file on my computer either. This message just pops
up when the other person tries to add a chart in her PowerPoint slide. It's
very strange.

Thanks for your response.

 

[Sonia]

It would appear that she does not have the same installation of Office as the
rest of you. The CONVTEXT.EXE file is discussed at
http://office.microsoft.com/en-us/assistance/HP052626761033.aspx. She
apparently has "right-to-left" support installed (Hebrew, Arabic, etc.)

I'm afraid that I can't help much beyond that. You might try the Arabic and/or
Hebrew PowerPoint newsgroups.

news://msnews.microsoft.com/microsoft.public.arabic.powerpoint
news://msnews.microsoft.com/microsoft.public.il.hebrew.powerpoint