Can't apply updates for Office 2003 on virtual Terminal Server

[kenw]

I have a freshly installed copy of Office 2003 Professional on Windows 2003
Standard Edition Terminal Server, which is running as a guest OS under
Virtual Server 2005. It installed cleanly. I customized the install only
by turning off the Office Assistant (cheaper than shooting it, if less
satisfying). Oh, and I removed the install source files because I have the
CD saved as an ISO file that is mounted as a virtual CD.

Every time I try to install the Office updates, as soon as it tries to
install either SP1 or the Junk email filter, I get an immediate error
message saying "Installation Unsuccessful". The Event log shows Event ID
2, source OfficeUpdateV3, Information:
V3_2|512169|INSTALL|OUTFLTR_6504_INTL||2005_06_13
11:52:42|9|FAIL|0X80070002|The system cannot find the file specified.|

KB Article 884298 points to a registry problem finding the original
installation source. I checked, it looks fine (points to D:\); the CD
image is there and quite accessible with Explorer.

So, any idea? What file can't it find?

/kenw

Ken Wallewein
K&M Systems Integration
Phone (403)274-7848
Fax (403)275-4535
(e-mail address removed)
www.kmsi.net

 

[kenw]

Replying to my own posting, more info:

I have two Windows XP systems that are exhibiting the same symptoms. These
are in separate, isolated subnets off of the same Cisco router. One has
been running Office 2003 for some time; the other, I just installed today;
it never had Office on it before.

On the latter, I manually downloaded and installed Office 2003 SP1 without
difficulty. The former already had in installed.

Things these systems all have in common:
- they all run Microsoft AntiSpyware
- they all run Sumantec Corporate Antivirus 9.0.0.338
(tried disabling both of these -- no difference)
- they are fully patched

It sort of looks like a network issue. But what sort of network issue
would allow all other network activity (including MS Updates and
downloads)?

/kenw

I have a freshly installed copy of Office 2003 Professional on Windows 2003
Standard Edition Terminal Server, which is running as a guest OS under
Virtual Server 2005. It installed cleanly. I customized the install only
by turning off the Office Assistant (cheaper than shooting it, if less
satisfying). Oh, and I removed the install source files because I have the
CD saved as an ISO file that is mounted as a virtual CD.

Every time I try to install the Office updates, as soon as it tries to
install either SP1 or the Junk email filter, I get an immediate error
message saying "Installation Unsuccessful". The Event log shows Event ID
2, source OfficeUpdateV3, Information:
V3_2|512169|INSTALL|OUTFLTR_6504_INTL||2005_06_13
11:52:42|9|FAIL|0X80070002|The system cannot find the file specified.|

KB Article 884298 points to a registry problem finding the original
installation source. I checked, it looks fine (points to D:\); the CD
image is there and quite accessible with Explorer.

So, any idea? What file can't it find?

/kenw

Ken Wallewein
K&M Systems Integration
Phone (403)274-7848
Fax (403)275-4535
(e-mail address removed)
www.kmsi.net

Ken Wallewein
K&M Systems Integration
Phone (403)274-7848
Fax (403)275-4535
(e-mail address removed)
www.kmsi.net