Can't archive Inbox

[mchild]

I am using Outlook 2000 on a W2K Pro OS. The archiving function is only
partially working. It will archive all my folders except my Inbox. I get an
error message stating the function could not be completed. Trying to figure
out if there is a certain mail item that is causing the problem – i.e.: a
corrupted item, I have tried to move one item at a time and find that no item
can be moved from the Inbox. I have un-installed Office and re-installed it
without getting this function to work.

Does anyone have a suggestion on what may fix this?

Mark

 

[Brian Tillman]

I am using Outlook 2000 on a W2K Pro OS. The archiving function is
only partially working. It will archive all my folders except my
Inbox. I get an error message stating the function could not be
completed. Trying to figure out if there is a certain mail item that
is causing the problem – i.e.: a corrupted item, I have tried to move
one item at a time and find that no item can be moved from the Inbox.
I have un-installed Office and re-installed it without getting this
function to work.

Does anyone have a suggestion on what may fix this?

Is your inbox in a PST? If so, were I you, I'd create a new PST, make it
the delivery location, then copy everything from the old to the new, closing
the old when done.

 

[mchild]

Brian,

Yes, it is in a PST. I too had the thought as you suggested - to move
everything to a new PST file, but when I could not copy any of the Inbox
items I could not figure out how to do that. What do you suggest?

Many thanks,

Mark

 

[Brian Tillman]

Yes, it is in a PST. I too had the thought as you suggested - to move
everything to a new PST file, but when I could not copy any of the
Inbox items I could not figure out how to do that. What do you
suggest?

In your original post you said you couldn't "move" anything. I suggested
"copy", a different operation. So, if you create a new PST and then select
an item in your Inbox, right-click and choose copy, specifying the new PST
(or a folder therein) as the destination, you get the error? Can you open
and read (not with the Reading Pane, but an actual open) items in the Inbox?

 

[mchild]

Brian,

Yes you did say ‘copy’ and I have now tried that, but when I right click I
do not get copy as a function. I can ‘Move to Folder’ only.

This is what I have done. I created an Inbox II in my Archive.pst file. I
was able to move to it from my active .pst Inbox and from my Archive Inbox.
Therefore, I moved all of my previously archived Inbox mail to that folder.
One item could not be moved (same error message as I was receiving before) so
I deleted that one message altogether and assumed that was the problem along.

Then I deleted the now empty Inbox from the Archive.pst and renamed Inbox II
to Inbox. Once I did that I could not move items again. As a current work
around I have renamed Inbox, once again, Inbox II and created a new Inbox so
that AutoArchive will transfer my active Inbox to the Archive Inbox. I have
tested it briefly and it will allow for moving items to it. I have also
tried to run Detect and Repair from the Outlook Help menu but it says it
can’t run for some additional unknown reason.

Do you have any other suggestions/

Many thanks for sticking with me on this.

Mark

 

[Brian Tillman]

Yes you did say ‘copy’ and I have now tried that, but when I right
click I do not get copy as a function. I can ‘Move to Folder’ only.

Can you describe the items you get in the menu? For example, when I
right-click any mail folder, the context menu I see contains

Open
Open in New Window
Send Link to This Folder (grayed out)
Advanced Find...
-----------------
Move foldername...
Copy foldername...
-----------------
Delete foldername
Rename foldername...
New Folder...
------------------
Add to Favorites Folder
------------------
Mark All as Read
Process All Marked Headers
Process Marked Headers
------------------
Sharing (grayed out)
Properties

Then I deleted the now empty Inbox from the Archive.pst and renamed
Inbox II to Inbox.

This, I believe, may be an issue. I personally don't know how Outlook will
behave with folders named after the default folders being manipulated in a
non-delivery PST. It may be unimportant or it may be that you should allow
only Outlook to manipulate folders with default names. I don't know enough
of the actual internals of Outlook to know.

 

[mchild]

Brian,

Wow you have an entirely different menu. When I right click on a mail item
in my Inbox I get the following:

Open
Print
------------
Reply
Reply to All
Forward
------------
Flag For Follow-up
Mark as Read
Categories
------------
Find All
Junk E-mail
------------
Delete
Move to Folder
-------------
Options

There are no grayed out items.

Mark

 

[Brian Tillman]

Wow you have an entirely different menu. When I right click on a
mail item in my Inbox I get the following:

Notice what I said:

Can you describe the items you get in the menu? For example, when I
right-click any mail folder, the context menu I see contains

Notice the word "folder" there? I did not said "right-click on a mail
item". Right-click on the folder in your Navigation pane and you'll have
the option to copy the entire folder. If you want to copy a single item,
right-click and drag it to another folder. You'll then be able to select
Copy when you release the click.

 

[SgtRich]

I am using Outlook 2000 on a W2K Pro OS. The archiving function is only
partially working. It will archive all my folders except my Inbox. I get an
error message stating the function could not be completed. Trying to figure
out if there is a certain mail item that is causing the problem – i.e.: a
corrupted item, I have tried to move one item at a time and find that no item
can be moved from the Inbox. I have un-installed Office and re-installed it
without getting this function to work.

Does anyone have a suggestion on what may fix this?

Move all of those messages out of the Inbox into other folders. The Inbox is
not meant to be a depository for messages that you plan on keeping and
should be kept as empty as possible.