Can't Delete a Virus File

[Dan Bair]

Hi;

This question probably belongs somewhere else, but I just
got a new update from Norton Anti-virus and it keeps
flaging a file "WINNT\System32\ctrlpan.dll Norton
antivirus can't quaranteen it or delete it.

When I try to delete the file, I get the message:
"Can't delete ctrlpan Access is denied" And then
something about the file might be write protected or in
use by something else. How can I get rid of this file?

Thanks,
Dan

 

[Milly Staples [MVP - Outlook]]

Ask in a group for your operating system - this group only handles Microsoft
Office related questions. You might also want to query Symantec Support for
this.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Dan Bair asked:

| Hi;
|
| This question probably belongs somewhere else, but I just
| got a new update from Norton Anti-virus and it keeps
| flaging a file "WINNT\System32\ctrlpan.dll Norton
| antivirus can't quaranteen it or delete it.
|
| When I try to delete the file, I get the message:
| "Can't delete ctrlpan Access is denied" And then
| something about the file might be write protected or in
| use by something else. How can I get rid of this file?
|
| Thanks,
| Dan

 

[Alan Edwards]

Yes, the question belongs elsewhere.
Try this (or read the details on the NAV site):

http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_SMALL.DB

....Alan