Can't Delete an Email

[joanb]

I received an advertisement email from Linens-n-Things. Entourage
immediately froze. After restarting Entourage, I find I cannot delete,
move, forward, or otherwise affect this email. It is a stone monument
in my Inbox. I get an error code: "The action could not be completed.
An unknown error (16002) occurred" when I try to delete. This is the
only email I can't delete or move.
How can I get rid of it? Please reply to (e-mail address removed). Thank
you.
Joan

 

[Mickey Stevens]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage > Turn Off Office Notifications. Now,
quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

When you're done with that, you can try turning off the Preview Pane (View >
Preview Pane > None) and deleting the message.

In the future, please indicate which version of Entourage you're using.

 

[microwe]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage > Turn Off Office Notifications. Now,
quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

When you're done with that, you can try turning off the Preview Pane (View >
Preview Pane > None) and deleting the message.

In the future, please indicate which version of Entourage you're using.

Thanks Mickey. I had the same problem and rebuilding the database solved the
issue. I am using Entourage 2004.