Can't delete email in Outlook

[Jack's stuff]

I've checked this newsgroup and find nothing
related to deleting email messages in Outlook.

I also did a search and found confusing info
that didn't seem to address the problem.

I use Outlook Express so I'm not familiar
with the difference using Outlook.

My Son called and said he is unable to
delete any messages using Outlook.

Someone suggested rebuilding the .pst
file using scanpst.exe and scanost.exe
but we can't find the location of these files.

It said they were in the Office folder but
we can't find either file.

Hope someone can help.. Thanks

 

[Leonid S. Knyshov // SBS Expert]

I've checked this newsgroup and find nothing
related to deleting email messages in Outlook.

I also did a search and found confusing info
that didn't seem to address the problem.

I use Outlook Express so I'm not familiar
with the difference using Outlook.

My Son called and said he is unable to delete any messages using Outlook.
Someone suggested rebuilding the .pst
file using scanpst.exe and scanost.exe
but we can't find the location of these files.

It said they were in the Office folder but
we can't find either file.

Hope someone can help.. Thanks

Outlook Express and Office Outlook have nothing in common.

Please have your son post a followup in this thread with details of his
concern.

Specifically, what version of Outlook he is running, which Windows, how
the accounts are setup (IMAP, POP3, Exchange), when was the last time
this worked.

If he is using an Exchange account, administrators can limit rights of
what users can delete.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Please vote "helpful" if I helped you

 

[Peter Foldes]

Deleting messages from where (Inbox,Outbox and etc) Also need version of Outlook

 

[Brian Tillman [MVP-Outlook]]

I've checked this newsgroup and find nothing
related to deleting email messages in Outlook.

I also did a search and found confusing info
that didn't seem to address the problem.

I use Outlook Express so I'm not familiar
with the difference using Outlook.

My Son called and said he is unable to delete any messages using Outlook.

You have to state what version of Outlook he's using and exactly what happens
when he tries.

Someone suggested rebuilding the .pst
file using scanpst.exe and scanost.exe
but we can't find the location of these files.

The SCANPST.EXE program is located in different places depending on the
versions of Windows and Office. For a U.S. English version of Windows and
Outlook 2003 or earlier, you can find the program in
%CommonProgramFiles%\System\MSMAPI\1033, which is usually a hidden folder.
For Outlook 2007, the file is in %ProgramFiles%\Microsoft Office\Office12 for
32 bit versions of Windows and %ProgramFiles(x86)%\Microsoft Office\Office12
for 64 bit versions of Windows.

However, since you don't say exactly what the symptoms are, it's not possible
to tell whether or not running SCANPST will help you.

 

[Jack's stuff]

Thanks to both Brian Tillman and Leonid S. Knyshov
for your suggestions. I've asked my Son for additional
information and will post it later.

Jack