B
BobS
I am not really sure where to post this: whether to Outlook, or SBS 2K3, or
here so I hope the cross-posting option below works. Please bear with the
description as I want to try to get everything pertinent in.
We have a SBS 2K3 domain and all workstations are XP Pro, sp2. Outlook 2K3,
sp1 is the mail client. I am having a problem with one user on the network,
at least I hope only one.
For whatever reason, SBS 2K3 sets Outlook up in cached mode. I was not
aware of this and paid no attention to it as our previous W2K/Ex2K domain had
all users set up as not-cached.
If I set this user to non-cached mode, the Inbox and other subfolders (not
all) will not display. The preview pane is gray and there is a note in the
center of it that says "Unable to display this folder".
However, if I switch the user to cached mode, it loads up the .ost file with
everything in the users mailbox and displays things just fine. I went
through and deleted a bunch of spam and other things and tried to address
everything in the sync issues. Everything appears to work fine in this
mode, including receiving new eMail.
Now as I understand things, although Outlook is working with the .ost file,
it should be updating the server also. So I tried switching back to
non-cached mode. Deleting a bunch of stuff seemed to make some difference
because now the Inbox can be viewed (no longer grayed out). But all of the
messages I deleted while in cached mode are back. What's more, if I try to
delete them, I get a message saying "The item could not be deleted. It was
either moved or already deleted, or access was denied. ."
I tried delete, shift-delete, right click-delete and nothing works. I
generated a rule to delete messages with a certain word and ran it. It
appeared to run because the deleted items folder filled with messages. But
the messages remained in the Inbox. As many times as I run the rule, I get
the same number of messages in the deleted items folder.
Please help; I feel like I'm loosing my mind. It doesn't help that the user
this is happening to is the head honcho at the account.
here so I hope the cross-posting option below works. Please bear with the
description as I want to try to get everything pertinent in.
We have a SBS 2K3 domain and all workstations are XP Pro, sp2. Outlook 2K3,
sp1 is the mail client. I am having a problem with one user on the network,
at least I hope only one.
For whatever reason, SBS 2K3 sets Outlook up in cached mode. I was not
aware of this and paid no attention to it as our previous W2K/Ex2K domain had
all users set up as not-cached.
If I set this user to non-cached mode, the Inbox and other subfolders (not
all) will not display. The preview pane is gray and there is a note in the
center of it that says "Unable to display this folder".
However, if I switch the user to cached mode, it loads up the .ost file with
everything in the users mailbox and displays things just fine. I went
through and deleted a bunch of spam and other things and tried to address
everything in the sync issues. Everything appears to work fine in this
mode, including receiving new eMail.
Now as I understand things, although Outlook is working with the .ost file,
it should be updating the server also. So I tried switching back to
non-cached mode. Deleting a bunch of stuff seemed to make some difference
because now the Inbox can be viewed (no longer grayed out). But all of the
messages I deleted while in cached mode are back. What's more, if I try to
delete them, I get a message saying "The item could not be deleted. It was
either moved or already deleted, or access was denied. ."
I tried delete, shift-delete, right click-delete and nothing works. I
generated a rule to delete messages with a certain word and ran it. It
appeared to run because the deleted items folder filled with messages. But
the messages remained in the Inbox. As many times as I run the rule, I get
the same number of messages in the deleted items folder.
Please help; I feel like I'm loosing my mind. It doesn't help that the user
this is happening to is the head honcho at the account.