Can't delete messages

P

painter33

Office 2004 (mac) - I suddenly cannot delete messages that are marked for deletion. I can highlight them but can't get rid of them by using the delete icon, the delete option in the Edit menu, or the delete key on the keyboard. This is an IMAP account but I've set it to delete at the server when I delete on my screen. I'm also getting as many as 11 multiple copies of each message. The IT people at my university can't offer a fix or a reason why this is happening. This is an exchange server.
 
D

Diane Ross

Office 2004 (mac) - I suddenly cannot delete messages that are marked for
deletion. I can highlight them but can't get rid of them by using the delete
icon, the delete option in the Edit menu, or the delete key on the keyboard.
This is an IMAP account but I've set it to delete at the server when I delete
on my screen. I'm also getting as many as 11 multiple copies of each message.
The IT people at my university can't offer a fix or a reason why this is
happening. This is an exchange server.

Normally, when you hear, I can't delete message you think database
corruption, but because you added this was an IMAP account this indicates a
different solution:

Options to fix:

Try option-command-L. It does an (undocumented) "special" IMAP refresh.

Try control-clicking the folder and choosing "Repair Message List".
 

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