Thanks, Millie.
I tried that as well, but it didn't work. Here is the sequence of events:
1. I open Outlook. Email is downloaded veeery slowly, if at all. Any other
open programs freeze or or slow down so that they are unusable.
2. Mail can't completely download. I get a message that says "Outlook has
encountered a problem and needs to send an error report". Outlook closes and
I'm prompted to say yes or no to sending an error report. I click yes.
Another box opens saying the problem has been reviewed and to click on a link
for a possible solution.
3. I click on the link and it takes me to windows. The suggestion is to
download Office updates.
4. I try to do that. Two download (SP is one). But they won't install. I
follow more links to try and resolve the problem.
5. I get another message that says: "Your system is low in virtual memory.
Windows increasing the amount of your virtual memory paging file. During this
process, memory requests for some applications may be denied".
I try all the fixes I can find at MS; None work:
- fullfile download, downloading one file at a time, clearing out temp
files, cache, cookies, etc. I can't even remember all the things I tried. I
did not attempt to change anything in the registry, though- that's beyond my
skills.
- I did go into web mail to see if that could be a problem. There were
hundreds of spam and junk that I manually deleted from all my accounts. Still
no go.
What I still need to try is to download the Office 2000 Service Release 1a
(SR-1a); maybe I need that before I can d/load Office 2003 SP? Looking for
the disk now.
When Outlook mail is being downloaded, I check CPU and it bounces all over
the place, from a low of 5 to 100 and everything in between.
This is so frustrating. Any suggestions would be most appreciated.
Terry
--
www.addconsults.com
www.myADDstore.com
'the world's only online AD/HD eClinic'
Milly Staples said:
Try for the fullfile download and see if that works. If it doesn't posting
the exact error messages and error numbers helps with troubleshooting.
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, TerryM asked:
| Hi,
|
| I'm having strange problems with my Outlook and tried to update
| Office. I was prompted to download SP 2, Office 2003 (KB907417) and a
| new junk mail filter. After attempting the downloads, I got a message
| that 2 downloaded but none were installed.
|
| I followed the troubleshooting instructions, which included: deleting
| all kinds of files in the temp folders, and that caused even more
| problems. When I did that, my computer couldn't even scan for
| updates. So I undeleted them.
|
| I tried turning off my virus protection and Black Ice fire wall. No
| go.
| Any suggestions on how to allow for the download and installments?
|
| Thanks!
| Terry
