Can't download update for MS Office 2003 Pro

[Ed in Ft Walton Beach]

I received my new MS Office 2003 Professional yesterday and loaded it on my
desktop. I was previously running an earlier version of MS Office
Professional that was pre-installed when I bought the system from Dell.

After completeing the install and activiting MS Office, I used the update
option and went to the MS Office Update page which told me there were 2
updates availble: Office Service Pack 2 and an Outlook 2003 Junk Email
Filter. When I clicked the "Agree and Install" button, I got that nasty
"bloop" sound which tells you that there's a problem. Nothing happened.

I checked the knowledge base and found entry 295823 which suggested I
download and run the Windows Installer Cleanup utility to remove all versions
of MS Office and any related files. I did so and then reinstalled MS Office
Pro 2003 per the KB articles instructions.

I still cannot down the recommended updates BUT I can download templates
from Microsoft. Any thoughts? I'm getting frustrated.

 

[xfile]

Hi,

Just a thought, the "bloop" sound may be coming from the IE's "pop up window
blocker" giving you a warning that the pop-up window has been blocked.

Look at the line below IE's "address" bar and see if there is an
"information bar" telling you that a pop-up window has been blocked - which
is MS ActiveX and you need to install it before you can use Office Update.

Hope that helps.

 

[mdp]

I too had trouble with Office Update on MS' website. You can download the
SP2 files here if MS Office Update is having trouble. Even though the full
install is not supposed to require your original CD, have it handy anyway.
It asked for mine and installed fine.

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en