Can't extract Microsoft's Hotfix

[IainC]

We've been having problems at work following a recent upgrade to
Office/PowerPoint 2007.

Whever a user tries to modify objects or charts, PowerPoint crashes.
We do have the hotfix from Microsoft (KB975021) but the hotfix doesn't
extract on some machines, giving an error that the expected version of
Office is not present.

As far as we can discern, there is no pattern as to which ones extract
the hotfix and which ones don't.

Has anyone else come across this problem?

We're on XP Service Pack 3.0.

many thanks

Iain

 

[Echo S]

You might try running Office Diagnostics. Sometimes when there are parts of
earlier versions of Office, things don't recognize 2007 as being there.
Office Diagnostics can be found by opening PPT and going to Office Button |
PPT Options | Resources.