Can't find contact from email To: line

[Bob Griendling]

Using 2007, XP.

When I right click a contact in an email To: line--a contact I know is in my
contacts--I get a message that it can't find a contact with that email
address. Yet when I go to contacts and search for that contact suing its
email address it finds it.

Any suggestions?

Bob

 

[Diane Poremsky [MVP]]

Do you have more than 1 contact folder?

 

[Bob Griendling]

I did at one time, but I thought I deleted all but the one. Can't find any
others.

Bob

Do you have more than 1 contact folder?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/
OutlookForums http://www.outlookforums.com

Using 2007, XP.

When I right click a contact in an email To: line--a contact I know is in
my contacts--I get a message that it can't find a contact with that email
address. Yet when I go to contacts and search for that contact suing its
email address it finds it.

Any suggestions?

Bob

 

[Bob Griendling]

Yes, as always, it brings up a dialogue box called Select Names: Contacts.
In the drop down box in the upper right under Address Book, Contacts is the
default. The drop down list also includes "Outlook Address Book." When I
click on that, it is empty with the message: No entries in this address
book.

Bob

if you click the To button, do you see the contacts in your contacts
folder?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/
OutlookForums http://www.outlookforums.com

I did at one time, but I thought I deleted all but the one. Can't find
any others.

Bob

Do you have more than 1 contact folder?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/
OutlookForums http://www.outlookforums.com



Using 2007, XP.

When I right click a contact in an email To: line--a contact I know is
in my contacts--I get a message that it can't find a contact with that
email address. Yet when I go to contacts and search for that contact
suing its email address it finds it.

Any suggestions?

Bob

 

[Brian Tillman]

Yes, as always, it brings up a dialogue box called Select Names: Contacts.
In the drop down box in the upper right under Address Book, Contacts is
the default. The drop down list also includes "Outlook Address Book."
When I click on that, it is empty with the message: No entries in this
address book.

That's normal. The "Outlook Address Book" entry is just a container for the
Contacts folders you enable as address books.

 

[Bob Griendling]

Thanks, Brian, but I still can't "look up contact" from the To: line when I
click on the email address. (see my original message). Any suggestions?

Bob