can't get mobile addon to stop

[ArielZusya]

Foolishly I configured my email account in outlook 2007 (an exchange account)
with the mobile options. I was able to install and configure smslink and it
worked just fine but I didn't realize I wouldn't be able to turn it on and
off (for example have it only send messages as text messages when I am out of
the office). I couldn't find a method to turn it off altogether so I went to
my account settings and deleted the mobile profile. The system stopped
sending me text messages but now every time I receive a message sent to me
alone or send a message I get a System Administrator Message that says
"Undeliberable FW: <subject>" even after I disabled the add-in for mobile
mail. How do I fix this? Thanks for your assistance!

 

[Diane Poremsky [MVP]]

did you also remove the sms link addin?

--
Diane Poremsky [MVP - Outlook]



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[Diane Poremsky [MVP]]

Never mind. I see you did.
AFAIK, the add-in doesn't do anything outside of outlook - you delete the
sms account from tools, accounts and disable the add-in and it won't work.
It sounds like the profile is corrupt - if so, you'll need to make a new
profile.

I'd probably use outlookspy or mdbvue to browse the mailbox and verify the
account and any hidden rules were deleted. You could also try opening
outlook with the /cleanrules switch. (Export your rules first.)

did you also remove the sms link addin?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Foolishly I configured my email account in outlook 2007 (an exchange
account)
with the mobile options. I was able to install and configure smslink and
it
worked just fine but I didn't realize I wouldn't be able to turn it on
and
off (for example have it only send messages as text messages when I am
out of
the office). I couldn't find a method to turn it off altogether so I went
to
my account settings and deleted the mobile profile. The system stopped
sending me text messages but now every time I receive a message sent to
me
alone or send a message I get a System Administrator Message that says
"Undeliberable FW: <subject>" even after I disabled the add-in for mobile
mail. How do I fix this? Thanks for your assistance!

 

[ArielZusya]

Don't know why my response didn't post yesterday when I submitted it.
Strange. I'll try again... So... before seeing your response yesterday I took
matters into my own hands and deleted my profile... that seemed to cure it.
This morning I decided, with the new profile working, to reinstate the add-in
for mobile and sure enough, the problem returned. I'm not thinking maybe the
issue is with my exchange profile not with my local profile in outlook. I
disabled it again and it fixed itself again. So... would outlookspy help me
figure out where the problem lives? Thanks for your help!

Never mind. I see you did.
AFAIK, the add-in doesn't do anything outside of outlook - you delete the
sms account from tools, accounts and disable the add-in and it won't work.
It sounds like the profile is corrupt - if so, you'll need to make a new
profile.

I'd probably use outlookspy or mdbvue to browse the mailbox and verify the
account and any hidden rules were deleted. You could also try opening
outlook with the /cleanrules switch. (Export your rules first.)

did you also remove the sms link addin?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Foolishly I configured my email account in outlook 2007 (an exchange
account)
with the mobile options. I was able to install and configure smslink and
it
worked just fine but I didn't realize I wouldn't be able to turn it on
and
off (for example have it only send messages as text messages when I am
out of
the office). I couldn't find a method to turn it off altogether so I went
to
my account settings and deleted the mobile profile. The system stopped
sending me text messages but now every time I receive a message sent to
me
alone or send a message I get a System Administrator Message that says
"Undeliberable FW: <subject>" even after I disabled the add-in for mobile
mail. How do I fix this? Thanks for your assistance!

 

[Diane Poremsky [MVP]]

So it didn't send the text messages in the new profile until you created the
text account and then deleted it? Do you use more than one computer to
access your exchange account? The profile is stored in the mailbox and
shared between computers but only the computer with the add-in enabled can
use the profile. (In my case, it’s the computer in my office so I can't
check settings for the add-in - which I believe are on the bottom of the
tools, options, preferences tab - disable everything.)

I would probably browse the pst with outlookspy or mdbvue to see if the
account is still hidden in the mailbox. Do it both from outlook in cached
mode and outlook in classic online mode.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Don't know why my response didn't post yesterday when I submitted it.
Strange. I'll try again... So... before seeing your response yesterday I
took
matters into my own hands and deleted my profile... that seemed to cure
it.
This morning I decided, with the new profile working, to reinstate the
add-in
for mobile and sure enough, the problem returned. I'm not thinking maybe
the
issue is with my exchange profile not with my local profile in outlook. I
disabled it again and it fixed itself again. So... would outlookspy help
me
figure out where the problem lives? Thanks for your help!

Never mind. I see you did.
AFAIK, the add-in doesn't do anything outside of outlook - you delete the
sms account from tools, accounts and disable the add-in and it won't
work.
It sounds like the profile is corrupt - if so, you'll need to make a new
profile.

I'd probably use outlookspy or mdbvue to browse the mailbox and verify
the
account and any hidden rules were deleted. You could also try opening
outlook with the /cleanrules switch. (Export your rules first.)

did you also remove the sms link addin?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Foolishly I configured my email account in outlook 2007 (an exchange
account)
with the mobile options. I was able to install and configure smslink
and
it
worked just fine but I didn't realize I wouldn't be able to turn it on
and
off (for example have it only send messages as text messages when I am
out of
the office). I couldn't find a method to turn it off altogether so I
went
to
my account settings and deleted the mobile profile. The system stopped
sending me text messages but now every time I receive a message sent
to
me
alone or send a message I get a System Administrator Message that says
"Undeliberable FW: <subject>" even after I disabled the add-in for
mobile
mail. How do I fix this? Thanks for your assistance!