Cant get passed the MS Office Setup Assistant

[jollygrizzly]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Hi,

For some reason, no matter how many times I hit continue in the MS office Set Up Assistant it will not continue. I have tried to repair the disk permissions on my iMac using the disk utility. I also removed Office from my applications to the trash and reinstalled it. Can you please help thx.

 

[John McGhie]

This probably won't help, but it might assist in understanding what is going
on...

The Office 2008 installation uses the Apple Installer tool to install
itself.

A limitation of the Apple Installer is that it will install software ONLY to
the boot partition. It gets a bit confused if there are other volumes
visible while it is working.

1) Assuming that your Office 2008 is installed on the boot volume,

2) Allow it to get to the "Continue" stage. Then quit it.

3) Disconnect any remote disk volumes you have.

4) Attempt to start any of the Office applications (preferably not
Entourage).

If we get lucky, the Setup Assistant will load and run through to completion
at that point. Then you can plug the disks back in.

If you need to install to a volume other than the boot volume, allow it to
complete installation to the boot partition, then drag the Office 2008
folder where you want it.

Hope this helps

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Hi,

For some reason, no matter how many times I hit continue in the MS office Set
Up Assistant it will not continue. I have tried to repair the disk permissions
on my iMac using the disk utility. I also removed Office from my applications
to the trash and reinstalled it. Can you please help thx.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[jollygrizzly]

Nope, sorry. Still does nothing. I've retyped my details; name address email etc. and still nothing. Is there a way to completely remove MS Office from my mac and I could try a clean reinstall?

 

[John McGhie]

In your Office 2008 folder in your Applications folder, you will find a
"Remove Office" application.

Run that, then try again.

If it "won't run" then:

1) Quit all Microsoft applications.

2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) The entire Microsoft Office 2008 folder.

Empty the trash, re-start the computer, and try again!

Cheers

Nope, sorry. Still does nothing. I've retyped my details; name address email
etc. and still nothing. Is there a way to completely remove MS Office from my
mac and I could try a clean reinstall?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[jb44mag]

This seems to be a common problem, among some users. i had the same
problem in 2004 when installing Office 2004. i fixed it somehow, don't
remember. Seem to recall is was related to a corrupted font.

i had installed Office 2008 on a intel powerbook pro, with parallels; OS
10.4.10. office 2004 was already on this machine. The 2008 install
worked just fine, and I started up Word 2008; OK.

Yesterday i upgraded OS to 10.5.2. Started up Entourage 2008 and i was
painfully slow. Took 10 minutes to fully load/display inbox. So, i
trashed 2008 and reinstalled it. Can't get past the setup screen, as
others have reported.

Removed apps and preferences several times, and no improvement. Removed
Office 2004 AND 2008 and preferences, and reinstalled 2008 several
times; can't get past the setup screen. doesn't matter whether i use
the setup assistant or start word to get to setup; no go.

Removed everything again, and installed Office 2004. Setup screen
fails. Gets to license accept and when clicking accept, setup
crashes/goes away.

In summary, i have NO Microsoft Office/any version on this computer, and
cannot install any. i think this problem is common enough, that MS
needs to quickly collaborate with Apple and GET THIS FIXED!

-jb44mag

 

[John McGhie]

Frustrating, isn't it?

My understanding is that Microsoft has already done their end, and we're
just waiting on Apple. Microsoft can't roll out their fix until Apple puts
out theirs, otherwise the Microsoft fix will break it for everybody...

In the meantime, the "fix" (the only one that works reliably...) is "Don't
go above OS 10.4.11 if you want Office 2008 to load quickly!"

I have no idea how long Apple will take to do their bit. Given that this
issue doesn't hit any of their applications, they're probably not in that
much of a hurry So if this is a major issue to you, roll back to OS
10.4 and wait.

Cheers

This seems to be a common problem, among some users. i had the same
problem in 2004 when installing Office 2004. i fixed it somehow, don't
remember. Seem to recall is was related to a corrupted font.

i had installed Office 2008 on a intel powerbook pro, with parallels; OS
10.4.10. office 2004 was already on this machine. The 2008 install
worked just fine, and I started up Word 2008; OK.

Yesterday i upgraded OS to 10.5.2. Started up Entourage 2008 and i was
painfully slow. Took 10 minutes to fully load/display inbox. So, i
trashed 2008 and reinstalled it. Can't get past the setup screen, as
others have reported.

Removed apps and preferences several times, and no improvement. Removed
Office 2004 AND 2008 and preferences, and reinstalled 2008 several
times; can't get past the setup screen. doesn't matter whether i use
the setup assistant or start word to get to setup; no go.

Removed everything again, and installed Office 2004. Setup screen
fails. Gets to license accept and when clicking accept, setup
crashes/goes away.

In summary, i have NO Microsoft Office/any version on this computer, and
cannot install any. i think this problem is common enough, that MS
needs to quickly collaborate with Apple and GET THIS FIXED!

-jb44mag

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[TeeOakley]

Boooo... this should be triaged to the top of the bug list for both companies. Waiting weeks to be able to run Microsoft Office is a real insult.

 

[John McGhie]

Why would you be waiting? Microsoft Office 2008 runs fine. I am using it
to answer you!

If you have an issue, post a new question with a description and details of
your versions and levels, and we'll be delighted to help you through it.

Cheers

Boooo... this should be triaged to the top of the bug list for both companies.
Waiting weeks to be able to run Microsoft Office is a real insult.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[jb44mag_pb2]

Here's how i fixed the problem. After 20 or so attempts to install 2008,
i move the 2004 Microsoft User Data Ÿ to the trash. installed Office
2008 and the application setup worked fine.....finally. after Office
installed an empty Micorsoft User Data, i moved the 2004 microsoft user
data to the desktop, started Entourage and imported 2004 identity info
into 2008.

All is now operational.

-jb44mag

 

[John McGhie]

Excellent! Good thinking

When Office 2008 (any part of Office 2008...) starts, it checks that it can
read the Office database in the MUD.

If it can't, or it attempts to convert the Office 2004 one and fails, then
you can get this problem.

It's a bug they are working on.

Cheers

Here's how i fixed the problem. After 20 or so attempts to install 2008,
i move the 2004 Microsoft User Data � to the trash. installed Office
2008 and the application setup worked fine.....finally. after Office
installed an empty Micorsoft User Data, i moved the 2004 microsoft user
data to the desktop, started Entourage and imported 2004 identity info
into 2008.

All is now operational.

-jb44mag

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[jimcintosh]

Where do I find the 2004 Microsoft User Data? I have this problem only on one
account on my machine. The other account ran the setup assistant fine. The
administrator account, however, just sits there after I click -continue-.

 

[CyberTaz]

User/Documents/Microsoft User Data

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Daiya Mitchell]

Note that if you use Entourage, moving the MS User Data folder to the
trash will delete all email, etc--if you use the Word address book, that
will also be gone. If you have customized your Normal template in Word,
that will also be gone. Instead, you can right-click and Archive it,
rename it, and move it somewhere else, to prevent it interfering without
risking losing data.

If your problem is that the SP1 update to Office 2008 traps you in a
setup assistant loop, see here instead:
http://preview.tinyurl.com/5tbw5m

If you want actual help with your specific problem, please post a NEW
thread with all details. Also, you might prefer the Mac-specific portal
here:
http://www.officeformac.com/ProductForums/