Can't Get to Office Site

[Daniel Jameson]

Hi,

On my computer I cannot get to the office.microsoft.com Web site. Other
computers in my office can. This is real annoying as the "Help" default in
Office 2007 is to go to office.microsoft.com first. I always get an error
message and have to choose to use local content. Also, I cannot get Office
security patches.

I tried "ipconfig /flushdns", but that did not help. Does anyone have any
ideas on this?

--
Thank you,

Daniel Jameson
SQL Server DBA
Children's Oncology Group
www.childrensoncologygroup.org

 

[Bob I]

Are you configuring your own firewall settings?

 

[Daniel Jameson]

Hi,

Doesn't work even with the Windows Firewall turned off. I have no other
firewall software.

--
Thank you,

Daniel Jameson
SQL Server DBA
Children's Oncology Group
www.childrensoncologygroup.org

 

[Johnbes]

The problem may be related to an expired cookie from a Windows Live login.
Please try the following and let me know if it solves the connectivity issue.
1. Go to Office.Microsoft.com and determine if you are currently logged on
to Windows Live. (You can verify a current login by looking at the top right
of the Office Online home page. If the string “Sign Out†appears then you are
logged in.)
2. If logged in, simply click on “Sign Outâ€.
3. Restart your Office 2007 apps and see if your Help connectivity is
restored.

If you are not logged on or if this step does not work, try deleting your
cookies. (You may have to restart the system.)

If this doesn't solve the issue, to better diagnose the issue, I'd like to
have you download a small utilitity to capture web traffic through the client.

Thanks,
John