Can't Hotsync with Zire 31

[daujita]

I've been entirely unsuccessful in establishing first-ever sync between
my brand-new Palmone Zire 31 handheld and Entourage 2004 (version
11.1.0) on my G4 PowerPC (933MHz, 512MB SDRAM, OS 10.3.7).

Palmone tech support says incompatibility with syncing to Entourage
2004 for Mac is a Microsoft problem.

Microsoft/Entourage tech support has given-up and simply created an
"archive history" of this unresolved problem, and have never gotten
back to me with any solutions, suggestions or alternatives.

Anyone out there have any advice/help for me???

 

[Mickey Stevens]

Did you install the right version of Handheld Synchronization. Go to
/Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
to install the version for Entourage 2004.

To avoid accidental data loss, synchronization between Entourage 2004 and
palmOne's new handhelds is turned off by default. Follow this procedure to
turn on synchronization after both Palm synchronization software and the
Microsoft Handheld Synchronization software have been installed:
1. Launch the HotSync Manager application (usually located in
HD/Applications/Palm)
2. Under the HotSync menu, choose Conduit Settings.
3. Double-click the "Entourage Conduit" entry.
4. Near the bottom, check the option to "Enable synchronization with these
new handhelds."
5. Click OK.

The handhelds that are affected by this issue are the ones that have
"Organizer Plus," including Zire 31, Zire 72, Tungsten E, Tungsten T3, and
Tungsten T5.