Can't import contacts...?

[Kenneth]

Howdy,

I run OL 2002 SP3 under XP Pro.

My Outlook folder tree displays 5 PST files (four of which
are archives that I use manually.)

Periodically, I update my Contacts by importing from a data
file.

That process has always worked well.

Moments ago, I repeated the familiar steps, but got an error
telling me that I needed to install the software needed to
do the import.

I did that, closed Outlook, and re-launched it.

Next, I tried the import.

The first few steps seemed fine, but then I am asked for the
destination folder and see that the correct folder does not
display.

Only two folders (of the five that display properly in
Outlook itself) appear in the destination folder tree. The
correct PST does not display at all.

Before I reach for a hammer, what might be an (even more)
appropriate next step?

Many thanks,

 

[Kenneth]

Howdy,

I run OL 2002 SP3 under XP Pro.

My Outlook folder tree displays 5 PST files (four of which
are archives that I use manually.)

Periodically, I update my Contacts by importing from a data
file.

That process has always worked well.

Moments ago, I repeated the familiar steps, but got an error
telling me that I needed to install the software needed to
do the import.

I did that, closed Outlook, and re-launched it.

Next, I tried the import.

The first few steps seemed fine, but then I am asked for the
destination folder and see that the correct folder does not
display.

Only two folders (of the five that display properly in
Outlook itself) appear in the destination folder tree. The
correct PST does not display at all.

Before I reach for a hammer, what might be an (even more)
appropriate next step?

Many thanks,

Hello again,

I will add that I read of another person with this problem.

It was suggested that he run "Detect & Repair" and/or build
a new profile.

I tried both, but still have the problem I have described.

Many thanks for any help,

 

[Kenneth]

Hello again,

I will add that I read of another person with this problem.

It was suggested that he run "Detect & Repair" and/or build
a new profile.

I tried both, but still have the problem I have described.

Many thanks for any help,

Hello again,

Earlier today, frustrated by my inability to come up with a
solution to this thing, I installed an image of my system
from a while back.

When I tried to do the import, I saw a dialog telling me
that the import function had not, as yet, been installed.

I popped in the CD, installed the function, and tried the
import.

The problem I described remained.

As before, I would welcome any help on this.

Many thanks,