T
Thomas Bartlett
From Windows Control Panel's 'Add & Remove Programs' icon I removed the
entire Office Enterprise 2007 suite, then reinstalled Outlook, Word, Excel,
Power Point, and Tools. But the disconcerting Reminders window kept
reappearing. I used Outlook Express to access a news group and learned to
run the 'cleanreminders' switch, but the Reminder window kept reappearing.
After speaking to someone today, I learned that Reminders are meant to be
displayed for flagged messages. That function was not active in my previous
installation of Outlook 2003, so I mistakenly thought it was due to my
having corrupted the pst file by drag-and-dropping the messages in 2007.
After I ran the cleanreminders switch, I noticed that the Reminders window
did allow me to depress the 'dismiss' and other buttons.
The above is the background to the present problem:
At an advisor's suggestion, intending to resolve the vexing distraction of
the Reminder windows, I uninstalled Outlook, but I am now unable to
re-install it. Hoping to avoid the Reminder windows, which I thought were
due to a corrupted data file somewhere (which had caused the Reminders to
reappear when I re-installed all of Office the first time, as mentioned
above), I therefore renamed a number of folders and files at the end of the
following three paths (to force the re-installation process to build new
versions):
(1) 'documents and settings / user / application data / microsoft / office'
(2) 'documents and settings / user / application data / microsoft / outlook'
(3) 'documents and settings / user / local settings / application data /
microsoft /outlook'
I then attempted a re-installation of Outlook but the Configuration process
took so long and seemed to stall, so I cancelled it. After a while, I
renamed the changed files and folders back to the original names, and
undertook again to re-install Outlook. That process began by asking if I
wanted to abort a paused previous installation, to which I said 'yes', and
so the new re-installation was satisfactorily completed.
But now I am unable to open Outlook. The first error message says 'Cannot
open your default email folders. Outlook cannot start because a data file to
send and receive email cannot be found. To add a data file, such as a
personal folder file, double click the Mail icon in Windows Control Panel'.
I attempted to do taht by clicking first on the 'email accounts' tab, then
the 'change folder' button. Then a 'new email delivery location' window
appeared, with a 'new Outlook data file' button, which I clicked. Next I
selected the 'Office Outlook Personal Folders File (pst)' option, and
clicked 'OK'. When the window opened, called 'create or open Outlook data
file', I selected the default 'Outlook' file which appeared under the path
'documents and settings / user / local settings / application data /
microsoft /outlook' .
An error message then appeared, 'The information service is not installed on
your computer'. I don't know what further I can do at this point, to
complete the configuation of Outlook. I'll appreciate very much any
informed guidance which leads to a solution. Thanks in advance.
Thomas
entire Office Enterprise 2007 suite, then reinstalled Outlook, Word, Excel,
Power Point, and Tools. But the disconcerting Reminders window kept
reappearing. I used Outlook Express to access a news group and learned to
run the 'cleanreminders' switch, but the Reminder window kept reappearing.
After speaking to someone today, I learned that Reminders are meant to be
displayed for flagged messages. That function was not active in my previous
installation of Outlook 2003, so I mistakenly thought it was due to my
having corrupted the pst file by drag-and-dropping the messages in 2007.
After I ran the cleanreminders switch, I noticed that the Reminders window
did allow me to depress the 'dismiss' and other buttons.
The above is the background to the present problem:
At an advisor's suggestion, intending to resolve the vexing distraction of
the Reminder windows, I uninstalled Outlook, but I am now unable to
re-install it. Hoping to avoid the Reminder windows, which I thought were
due to a corrupted data file somewhere (which had caused the Reminders to
reappear when I re-installed all of Office the first time, as mentioned
above), I therefore renamed a number of folders and files at the end of the
following three paths (to force the re-installation process to build new
versions):
(1) 'documents and settings / user / application data / microsoft / office'
(2) 'documents and settings / user / application data / microsoft / outlook'
(3) 'documents and settings / user / local settings / application data /
microsoft /outlook'
I then attempted a re-installation of Outlook but the Configuration process
took so long and seemed to stall, so I cancelled it. After a while, I
renamed the changed files and folders back to the original names, and
undertook again to re-install Outlook. That process began by asking if I
wanted to abort a paused previous installation, to which I said 'yes', and
so the new re-installation was satisfactorily completed.
But now I am unable to open Outlook. The first error message says 'Cannot
open your default email folders. Outlook cannot start because a data file to
send and receive email cannot be found. To add a data file, such as a
personal folder file, double click the Mail icon in Windows Control Panel'.
I attempted to do taht by clicking first on the 'email accounts' tab, then
the 'change folder' button. Then a 'new email delivery location' window
appeared, with a 'new Outlook data file' button, which I clicked. Next I
selected the 'Office Outlook Personal Folders File (pst)' option, and
clicked 'OK'. When the window opened, called 'create or open Outlook data
file', I selected the default 'Outlook' file which appeared under the path
'documents and settings / user / local settings / application data /
microsoft /outlook' .
An error message then appeared, 'The information service is not installed on
your computer'. I don't know what further I can do at this point, to
complete the configuation of Outlook. I'll appreciate very much any
informed guidance which leads to a solution. Thanks in advance.
Thomas