Goose[MS]--
I have these problems (Errors) getting SP1 for MOS 2003 installed and got
One Note SP1 in fine and the Outlook/BCM update offerred yesterday.
Product: Microsoft Office Professional Edition 2003 - Update 'Office 2003
Service Pack 1' could not be installed. Error code 1603. Additional
information is available in the log file
C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\OHotfix\OHotfix(00002)_Msi.log.
Product: Microsoft Office Professional Edition 2003 -- Error 1336. There was
an error creating a temporary file that is needed to complete this
installation. Folder: C:\Config.Msi\. System error code: 267
Failed to connect to server. Error: 0x800401F0
The premise of this utility is to resolve installation problems by removing
programs' Windows Installer configuration information. From the KB it seems
that it will not impact Office itself. It says it does not remove the
Windows installer. Can you clarify this? Because when you hit that
remove button, the dialogue box seems to say qauite another thing. When I
select MOS 2003 and hit the remove button, it says "in order for the
products to work properly, you must individually reinstall the products."
It doesn't say the installer, Moose, it says the product and the product is
Office 2003.
That's more than ambiguous. It says the exact opposite from the KB. Which
is it?
1)Does Office get uninstalled the way that dialogue box says clearly, or
just the install information. If you look at the dialogue box it says it's
taking Office out.
2) Should you put the Office 2003 CD in the drive whether prompted for it or
not?
3) What is the role of the Office Source Engine which these installs will
ask you to start in services if it's not started? I don't remember it in
previous versions. I turn it on but it doesn't help.
http://www.microsoft.com/office/ork/2003/two/ch3/DepC06.htm
4) I don't know if the Failed to Connect to server was temporary or
permanant--meaning MSFT's server farm is overwhelmed due to demand. I have
the enu.exe downloaded so it wouldn't seem this error is that problem so why
would I get a "failed to connect to server error" after the download has
been successful?
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If MS=MSFT and is the company headquartered in Redmond Washington, instead
of Convergs of Ohio who spells their "support" facade, then I have a
question.
I also have good reason to believe Convergys is doing MSFT and their
customers a systemic disservice in terms of poor quality support; has been
for years, and will continue to.
Convergys support and hexidecimal error messages in Event Viewer are one of
the most detrimental concepts of support in the history of computing--and
it's MSFT's approach.
http://oca.microsoft.com/en/Welcome.asp is going to give you zero as it
exists now.
I'm having the same problem and what MS uses to support millions of people
unless they are an enterprise with a lot of boxes and licenses that can
really impact the bottom line is CONVERGYS OF OHIO. A number of people are
having install problems with Office SP1 for MOS 2003 released yesterday that
can install One Note SP1 and One Note after uninstalling One Note Beta SP1
just fine.
"Convergys support"--I talked with four of them- and the concept I love
most--the non-technically trained supervisor---doesn't have a clue what to
do with SP1 install problems, and they don't have a clue what to do with the
logs that the errors refer to. The logs as you know are created in the
%temp% folder and when I offered to email to the Convergys rep who either is
for the most part in Nova Scotia or Bangelor India, they said the log files
aren't important. I beg to differ. I think they are the essense of the
error messages, particularly when they aren't in Hex or Hungarian
Notation--and of course some of them are in end user unfreindly HEX.
The usual song and dance from Convergys fronting as MSFT is to say they are
referring to "research" and if you'll sit by the phone for 12 hours for the
honor of taking their call, they'll call you sometimes (Phone Roulette)
during the 12 hours over the next 5 days--they don't do weekends.
The problem with them being in Bangelore and New Delhi and Nova Scotia is
that the developers who know they have birthed a setup problem that was not
properly vetted by Beta Testing of MOS 03 SP1 who reside in Redmond
Washington, or Dallas, Texas or North Carolina don't pick up the phone or
shoot an email or have a MSFT Live Meeting with these support personnel on
the front lines.
What happens then is they have 3 cookie cutter moves when dealing with the
install problems--no matter what your log files may say or what your Error
Messages happen to be. I don't know why there seem to be the setup files to
install One Note SP1 but not Office SP1--all of them have always been saved
on install on this box.
1) Name the Config.msi file to old.
2) Go to the run box and unregister msiexec by typing msiexec /unregister
the reregister it with "msiexec /regserver.
3) Try the install in Safe Mode.
Convergys has been using this canned response to Office probems of all
stripes for years and years.
Quality control monitoring of this sham is zero.
The "support episode" is constantly interrupted adding 2 hours of waiting
for every 15 minutes of conversation while the "support professional"
consults "research personnel"--people who might have a clue but don't. When
you point out this relay method of messaging is taking twice as long, you're
told those people don't talk to the public. That's consistent because under
this setup--neither does Microsoft Redmond/Dallas (Office Support
Headquaters).
Thanks,
Chad Harris
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