Can't install Outlook settings.

[howard]

My mother's Windows XP got screwed up so I re-installed to D:.

But one problem seems to still exist, possibly because I transferred stuff
from one to another.

I tried to open Microsoft Outlook (97) and got:
Unable to open your default mail folders. Outlook could not start because a
location to send and receive mail could not be found. To add a location,
such as a personal folder file, double click the Mail icon in the Windows
Control Panel.
Would you like to open your default File System folder instead? I have no
idea why I would want to open this, I don't see any place that I can import
a .pst file.
Going to Control Panel
I don't see a "Mail" icon, but open the "Mail and Fax" icon. It looks good:
General
Same as in Outlook Express
Servers
Same as in Outlook Express
Connection
I use a LAN connection
Show profile = One with her name.
I've been going to her house a couple of times per week for a month trying
to get Outlook 97 to open.

 

[Rocks]

My mother's Windows XP got screwed up so I re-installed to D:.

But one problem seems to still exist, possibly because I transferred stuff
from one to another.

I tried to open Microsoft Outlook (97) and got:
Unable to open your default mail folders. Outlook could not start because a
location to send and receive mail could not be found. To add a location,
such as a personal folder file, double click the Mail icon in the Windows
Control Panel.
Would you like to open your default File System folder instead? I have no
idea why I would want to open this, I don't see any place that I can import
a .pst file.
Going to Control Panel
I don't see a "Mail" icon, but open the "Mail and Fax" icon. It looks good:
General
Same as in Outlook Express
Servers
Same as in Outlook Express
Connection
I use a LAN connection
Show profile = One with her name.
I've been going to her house a couple of times per week for a month trying
to get Outlook 97 to open.

 

[Jeff]

I think you can also transfer the Identities folder over.
I think thats where all the mail is located. Do a search
for the identities folder, and put it where your new
install points. Might work, not sure. All I know is that
when I backed up that folder, formated and re-installed
windows, then I put that folder back, all my mail from
before the format was still there.

 

[Milly Staples [MVP - Outlook]]

Outlook is NOT Outlook Express. Express uses Identities, not Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Jeff asked:

| I think you can also transfer the Identities folder over.
| I think thats where all the mail is located. Do a search
| for the identities folder, and put it where your new
| install points. Might work, not sure. All I know is that
| when I backed up that folder, formated and re-installed
| windows, then I put that folder back, all my mail from
| before the format was still there.
|| -----Original Message-----
||
||
|| (e-mail address removed) wrote:
||| My mother's Windows XP got screwed up so I re-installed to D:.
|||
||| But one problem seems to still exist, possibly because I
||| transferred stuff from one to another.
|||
||| I tried to open Microsoft Outlook (97) and got:
||| Unable to open your default mail folders. Outlook could not start
||| because a location to send and receive mail could not be found. To
||| add a location, such as a personal folder file, double click the
||| Mail icon in the Windows Control Panel.
||| Would you like to open your default File System folder instead? I
||| have no idea why I would want to open this, I don't see any place
||| that I can import a .pst file.
||| Going to Control Panel
||| I don't see a "Mail" icon, but open the "Mail and Fax" icon. It
||| looks good: General
||| Same as in Outlook Express
||| Servers
||| Same as in Outlook Express
||| Connection
||| I use a LAN connection
||| Show profile = One with her name.
||| I've been going to her house a couple of times per week for a month
||| trying to get Outlook 97 to open.
||
||| have you reinstalled office again if not try that and see how you go
||| you have to delete office first and then reinstall
||
|| .

 

[Howard Brazee]

I went there this weekend, uninstalled Outlook, rebooted, uninstalled Outlook
again, with the same problem. I hope I don't need to do the same thing with all
of Office.