Can't Install Works Suite 2004

[bustermc]

This is embarrassing. Trying to install Works Suite 2004, but can't get past "must close following programs: "Norton AV (navapw32.exe)". I assume this is the AV autoprotection executable. Tried closing it via Task Master, and have tried disabling it via Norton AV options, but neither appear to temporarily disable the autoprotection...and I can't get to first base with the Works Suite 2004. Is there any way I can get past this first step, short of uninstalling Norton and then reinstalling it once Suite 2004 is installed?

 

[Suzanne S. Barnhill]

Disabling Auto-Protect in NAV should suffice, I would have thought.

This is embarrassing. Trying to install Works Suite 2004, but can't get

past "must close following programs: "Norton AV (navapw32.exe)". I assume
this is the AV autoprotection executable. Tried closing it via Task Master,
and have tried disabling it via Norton AV options, but neither appear to
temporarily disable the autoprotection...and I can't get to first base with
the Works Suite 2004. Is there any way I can get past this first step,
short of uninstalling Norton and then reinstalling it once Suite 2004 is
installed?

 

[Graham Mayor]

Without having Works suite to check, are you sure that you can't just ignore
this message and continue the installation? I have never known Norton AV
prevent the installation of software that is not a virus, and some
installation routines flag the presence of AV products just to be on the
safe side. In those instances, you can OK the warning and continue the
installation.

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Graham Mayor - Word MVP


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[bustermc]

When I initiate the install, it tells me the first step is to close the following applications (which includes the NAV executable); I can close all except the NAV exe, but the "continue" button is grey'd out and not an option as long as the NAV exe appears.

 

[Suzanne S. Barnhill]

This is after you've right-clicked on the NAV icon in the Systray and
clicked on "Disable Auto-Protect"?

When I initiate the install, it tells me the first step is to close the

following applications (which includes the NAV executable); I can close all
except the NAV exe, but the "continue" button is grey'd out and not an
option as long as the NAV exe appears.