Can't launch Outlook 2007

M

madcapfox

I purchased the Outlook 2007 at a retail store and have the actual disk with
the product key sticker stuck on the cover on the inside.

I installed the program but when I click the program icon I get this
message
"C:\WINDOWS\Installer\{91120000-001A-0000-0000000FFICE}\outicon.exe is
not a valid Win32 application" and when I click okay I get "Unable to
launch."

No matter how many times I uninstall and reinstall it still won't work. I
thought their might be a conflict with Avast but I uninstalled Avast and
still the problem exsists.

I would like to know how to fix this problem and also if there are any known
conflicts. The disc reads alright into the computer. I've run various scans
for viruses and malware. I've done scan disc, defrag and still nothing
resloves this problem.

Also, when I go to Microsoft's web site and enter my product key it says
it's invalid and yet I've installed this program before and it still installs
on my machine.

Thanks in advance for the help!
 
R

Roady [MVP]

Do all of the other Office applications work correctly or is this a
standalone version of Outlook?
Did you upgrade from a previous version or has Office never been installed
on this system?
Which version of Windows are you using?

Can you start Outlook in Save Mode?
Start-> Run; outlook.exe /safe

When trying to submit an issue at Microsoft Support, it requests your
Product ID and not your product key. Your Product ID is shown in Help->
About but if you have a standalone version of Outlook and cannot launch it,
it's quite difficult to retrieve ;-)
Note that you can also contact Microsoft Support by phone. Support with
installing is free and your retail version come with 90 days of free product
support as well.
 
C

Confused

I have a very similar problem. I bought a new computer and downloaded the
original computer with LapLink PC Mover. All other Microsoft Office
applications (Word, Excel and Powerpoint) function correctly. The new
computer came with Office 2007 Home and Student, that I have uninstalled.
The older computer has 2007 Standard. When trying to open Outlook, I get
"C:\Program Files (x86)\Microsoft Office\Office 12\OUTLOOK.EXE is not a valid
Win32 application." I tired to run it in safe mode, but get pretty much the
same error code.

I'm confused.....
 

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